Join the Mi-Fiber Team
At Mi-Fiber, we believe in treating customers right and providing the highest quality internet service possible. We like to say we're "Iowa nice"!
We are looking for an experienced Customer Service Representative (CSR) to join our close-knit, hard-working team. This is not a call-center position. Our CSRs work one-on-one with customers by phone, email, and in person to provide exceptional customer service while handling a variety of administrative and account-related responsibilities.
This position is best suited for someone with previous professional customer service, office, administrative, retail banking, telecommunications, or similar experience. The successful candidate will be comfortable working with computers and multiple software applications, handling financial transactions and customer accounts, maintaining accurate records, and communicating professionally with customers—even when situations are challenging.
If you enjoy helping people, solving problems, learning technology, and working as part of a team, we'd like to hear from you.
What You'll Do
- Assist customers by phone, email, and in person
- Process customer payments and assist with account inquiries
- Promote and sell Mi-Fiber products and services
- Receive and document customer trouble reports
- Maintain accurate customer records while protecting confidential information
- Use multiple computer applications and systems throughout the day
- Assist customers with technology such as smartphones, tablets, and wireless devices
- Handle customer concerns and complaints with patience, professionalism, and good judgment
- Work effectively in a busy office environment with frequent interruptions and competing priorities
- Perform other duties as assigned
Required Qualifications
We are looking for candidates who have previous professional experience in customer service, office administration, or a similar role.
- Previous professional customer service or office experience required
- Strong computer skills and the ability to learn new software and technology
- Proficiency with Windows, web browsers, and Microsoft Office, including Excel, Word, and Outlook
- Experience using computers, printers, and multi-line phone systems
- Strong verbal and written communication skills
- Ability to maintain accurate records and protect confidential customer information
- Ability to handle upset or frustrated customers calmly and professionally
- Ability to work independently while contributing to a team
- Ability to work effectively in a fast-paced environment with frequent interruptions
- Ability to learn and explain new technology to customers
- High school diploma or GED required
- Ability to lift up to 40 pounds occasionally
- Ability to work overtime when required
Preferred Qualifications
- 2+ years of professional customer service or office/administrative experience
- Experience handling payments, billing, accounts, or financial transactions
- Experience working in telecommunications, utilities, technology, or a similar industry
- Experience with customer account management or CRM software
- Additional education or training related to business, office administration, or customer service
Compensation
Starting wage is $21 per hour, with the potential for a higher starting rate based on relevant experience. The maximum rate for this position is over $34 per hour.
Benefits
- Great medical, dental, and vision insurance
- 401(k) with company match
- Pension plan
- Paid holidays
- Paid sick time after six months
- Paid vacation after one year
- Free home internet if you live in our service area
- Company logo wear allowance
- Life insurance
- Long-term disability insurance
- Tuition reimbursement
Why Mi-Fiber?
We're a close-knit team that believes in supporting one another and taking care of our customers. If you're an experienced customer service professional who enjoys working with people, technology, and a team that takes pride in doing things the right way, we'd love to hear from you.
Job Type: Full-time
Pay: $21.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
