Hours for the following job will be Monday, Tuesday, Wednesday, and Friday; from 8:00 AM to 3:30 PM.
Responsibilities:
- Greet and assist tenants and visitors in a pleasant and courteous manner;
- Provide assistance by opening doors, carrying bags, hailing rides and directing people to the front desk;
- Respond to inquiries whether it be features of the building, local knowledge of the neighborhood, and questions, concerns or complaints, which may be relayed to the appropriate co-worker;
- Stay alert throughout the shift to ensure building and tenant safety: Look out for suspicious activity and regularly inspect the building for safety, patrolling all areas and reporting any damages;
- Receive delivery and packages from courier services, log them into the building database and store until tenant picks items up;
- Maintenance: building maintenance, from clearing sidewalks during winters, laying down rain mats, sweeping puddles on the exterior perimeter, mopping floors and cleaning the lobby;
- Other ad hoc duties may include confirming building and visitor information in the building database and relief coverage for other positions.
Requirements:
- Proper Etiquette: Be polite and friendly, making people feel at ease, and proactively offer your services to tenants and visitors;
- Customer Service: Be committed to creating an excellent tenant experience, answering inquiries thoroughly and accommodating requests while reinforcing rules and policies;
- Safety Awareness: Recognize signs of potential danger and enforce safety measures;
- Attention to Detail: Being observant is a key characteristic of this position while monitoring deliveries, building premises and everyone entering--beyond safety concerns, remembering details helps build better connections with people, especially residents or recurring visitors;
- The job requires standing for several hours and lifting and carrying luggage and packages;
- Being punctual and reliable, with excellent verbal and written communication skills;
- Must use sound judgment, show discretion, and maintain confidentiality;
- Be detail-oriented and extremely organized with an ability to multi-task;
- Must be a team player with excellent interpersonal skills.
Work Location: In person
