Qualifications:
Successful candidates come from a variety of customer service-centered sales environments including retail, restaurant, fast food or a variety of other service based industries.
Storage Representative– Self Storage
The Storage Representative (SR) performs the basic functions of the Property Sales Manager (PSM) in his/her absence. Primary responsibilities are to ensure efficient operation of one or more sites. Duties include providing excellent customer service, maximizing sales and occupancy, controlling delinquencies, monitoring and securing the facility, custodial and minor maintenance functions and other duties as assigned.
Compensation: $21.75/hr Job Type: Part-Time
Requirements:
- High school diploma or GED as a minimum requirement
- Skill in interacting with the public and providing excellent customer service
- Two to three years of experience in a customer service-oriented or sales organization
- Computer skills required
- Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately
- Able to perform light maintenance and clean-up work
- Retail business math skills and grammatical English
- Able to work with minimum direct supervision
- Valid driver’s license and insurance
- Successful background check and UA
Job Duties:
- Able to assess and understand customer storage needs and make suggestions, including outlining retail packaging and insurance options.
- Keep facility clean and in great condition, includes: mopping, using floor scrubbers, sweeping, debris removal and cleaning doors and windows.
- Completes daily checklists and walkthroughs as assigned by PSM
- Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers
- Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries and resolving minimal customer problems.
- Assisting PSM in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts
- Collecting funds, posting payments and making bank deposits – understands financial goals, maintains balance in cash drawer and ties to bank deposit receipts.
- Completing new renter and vacate transactions properly
- Fills out forms and reports as assigned by PSM
- Effectively utilizes computer systems
- Consistently applies the company philosophy, policies and procedures
- Open and close the office daily
- Participates in collecting past due accounts properly
- Monitors security system and acts quickly to resolve security questions and problems
- Ensures that company standards of cleanliness are met or exceeded by keeping office and rest rooms clean and orderly
- Cleaning vacated units on a timely basis
- Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards
- Monitors the physical condition of the facility and reports maintenance requirements to PSM.
- Re-supplies the facility and performs emergency minor maintenance as required
- Monitors contract maintenance work being done while on duty and reports status to PSM
Benefits:
- Monthly Bonuses
- 401k Option
- Flexible work day selection
Job Type: Part-time
Pay: $21.75 per hour
Job Type: Part-time
Pay: $21.75 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
