AGV Service Technician
Family owned and operated since 1981; Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.
JOB SUMMARY:
The AGV Service Technician is a field-based role responsible for supporting, troubleshooting, and maintaining AGV, AMR, and automated material handling systems. This position plays a critical role in ensuring uptime, safety, and customer satisfaction while acting as the primary technical representative for Shoppa’s Material Handling at assigned customer sites. This role supports current and future AGV/AMR platforms including Linde/KION, Dematic, Big Joe, AS/RS interfaces, and mobile robotics systems.
ESSENTIAL FUNCTIONS:
Field Service & Technical Support
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Perform preventive maintenance, diagnostics, and corrective repairs on AGV and AMR systems
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Troubleshoot mechanical, electrical, and control-related issues on automated vehicles and material handling equipment
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Diagnose fault codes, alarms, safety faults, and communication issues
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Support AGV charging, navigation, docking, and safety systems
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Interface with OEM technical support teams for advanced troubleshooting
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and escalation
Automation & system interaction
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Support AGV systems operating within automated environments including conveyors and AS/RS interfaces
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Verify proper system integration and operational handoff following service or repair activities
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Assist with system validation, testing, and restart procedures
Customer Relationship Ownership
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Serve as the primary on-site technical contact for assigned customers
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Communicate system status, downtime impact, and corrective actions clearly and professionally
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Build strong customer relationships through responsiveness, technical confidence, and follow-through
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Identify service improvement, PM enhancement, and lifecycle support opportunities
Documentation & Job Costing
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Accurately document service activity using work orders and service reports
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Ensure all labor, parts, and expenses are properly attributed to the correct work order
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Support margin tracking and job cost accuracy through detailed reporting
Safety & Process Compliance
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Follow all company, customer, and OEM safety standards
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Ensure compliance with internal service procedures and escalation protocols
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Participate in ongoing training and process improvement initiatives
QUALIFICATIONS:
Education & Experience
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High school diploma or equivalent required
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2+ years of AGV, AMR, automation, or related material handling service experience required
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Exposure to automated warehouse or distribution environments
Technical Skills (Required)
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Strong mechanical and electrical troubleshooting skills
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Working knowledge of DC electrical systems (24V / 48V)
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Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
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Experience with AGV/AMR navigation concepts (magnetic tape, QR, laser, SLAM, or natural feature navigation)
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Familiarity with PLC-controlled systems and industrial safety devices (E-stops, scanners, light curtains)
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Comfortable using laptop-based diagnostic tools, OEM service software, and support portals
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Ability to pull logs, fault histories, and support remote OEM troubleshooting sessions
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.
Physical Demands:
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Regularly required to stand, walk, bend, and work for extended periods
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Use hands and fingers to handle objects, tools, or controls; reach with hands and arms
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Occasionally lift, carry, or move items up to 50 pounds
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May need to access active job sites including warehouses, industrial facilities, or construction areas
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Occasional domestic travel including air travel and overnight stays to customer or vendor sites
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Requires close vision, distance vision, color vision, and ability to adjust focus
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Extended periods of computer work, phone communication, and reviewing technical documentation
Shoppa’s Material Handling is an Equal Opportunity Employer, including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”
