Warehouse Coordinator

Cart.com, Inc. -
Memphis, TN

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Job Details

Full-time
7 days ago

Qualifications

Email customer support
Microsoft Outlook
Phone communication
Spreadsheets
Administrative experience
Managing clients in a customer support role
Customer engagement
Warehouse experience
Client interaction via phone calls

Full Job Description

Job Description:

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

6,000+ customers worldwide

1,600+ employees globally

17 warehouses nationwide, totaling over 10 million square feet of space

Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.

Remember to be human: We work hard, but we leave room for the people, places and things that we love.

The Role:

The Warehouse Coordinator is a detail-oriented, service-minded team member responsible for supporting daily administrative and operational functions within our Life Sciences fulfillment centers. This role ensures timely communication and follow-up with clients, maintains compliance documentation, coordinates site activities, and supports facility operations to ensure an efficient, compliant, and welcoming workplace. The Warehouse Coordinator reports into site leadership and partners closely with Operations and People teams to ensure the site runs smoothly and meets both internal and client requirements.

What You’ll Do:

Client & Compliance Support

Serve as the main point of contact for incoming client communications specific to site operations.

Acknowledge receipt of emails, respond promptly, and ensure timely resolution or follow-up.

Track and manage completion of all tasks or requests related to client correspondence.

Maintain accurate and organized documentation, including MSDS sheets, regulatory forms, and audit records.

Create and delete user profiles in MasterControl and support other compliance systems as directed.

Operational & Administrative Coordination

Schedule and track preventive maintenance (PM) activities for site equipment.

Support receiving, inventory, or cycle count activities as needed.

Schedule inbound/outbound trucks and coordinate related documentation.

Run and distribute daily operational reports (e.g., timeclock, labor, or temperature logs).

Keep site temperature monitoring systems visible and alert-ready at all times.

Workplace & Employee Experience

Assist with site event coordination (birthdays, holidays, lunches, celebrations).

Partner with the People and Operations teams on employee engagement and communications.

Ensure common areas and offices are organized, stocked, and well-presented.

Coordinate with vendors for cleaning, maintenance, and supplies as needed.

Other

Support other warehouse or administrative tasks as needed to ensure smooth operations.

Assist leadership with ad hoc reporting, expense tracking, and data entry.

Who You Are:

A proactive and dependable professional with strong attention to detail.

A communicator who can confidently handle email and phone correspondence with government representatives.

A collaborative problem-solver who thrives in a fast-paced, regulated environment.

A team player who enjoys both administrative and hands-on operational work.

What You’ve Done:

2+ years of experience in administrative or coordination roles within a warehouse, manufacturing, or fulfillment environment.

2+ years of experience in a client facing customer service role responding to customer issues and inquiries via phone/email/chat
Must have proficient Excel experience (creating formulas, inputting data, creating spreadsheets)

Experience managing communications and documentation for government or regulated clients preferred.

Demonstrated organizational and time management skills.

Proficient in Microsoft Office Suite (Outlook, Excel, Word).

Strong written and verbal communication skills.

Nice to Haves:

Experience in Life Sciences, pharmaceutical, or regulatory compliance contracting environments.

Familiarity with MasterControl or other document management systems.

Intermediate to advanced Spanish language skills.

Physical Demands & Working Conditions:

Ability to lift up to 50 lbs occasionally.

Frequent walking, standing, and bending in warehouse environments.

Exposure to variable temperatures in cold chain or ambient storage areas.

Occasional travel to support nearby facilities.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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