Sales & Administrative Manager Assistant
Nova Skin & MediDermik | Doral, FL 33122 Full-Time | $18–$20/hour | In-Person
About Us
Nova Skin Inc. is a well-established professional skincare and aesthetics company based in Miami, serving licensed skincare professionals for over 16 years. We are a fast-growing e-commerce brand with a passionate, close-knit team and a pleasant, relaxed work environment. We are looking for a driven, bilingual, and tech-savvy individual to join our Nova Skin & MediDermik family.
Position Overview
We are seeking a proactive, detail-oriented, and customer-focused Sales & Administrative Manager Assistant to support daily operations, grow our sales, and provide outstanding service to our existing and new clientele. This is a hybrid role combining front-line sales, customer service, administrative support, and team supervision — ideal for someone who thrives in a dynamic environment and is ready to take ownership of their work.
Key Responsibilities
Sales & Customer Service
- Build and maintain strong relationships with current and new customers via phone, email, WhatsApp, social media, and in-person
- Actively pursue new customer acquisition — commission incentives available for new business brought to the company
- Follow up with existing clients to drive repeat orders and increase sales
- Provide excellent, professional customer service at all times
Administrative & Operations
- Create invoices, sales estimates, and purchase orders in QuickBooks
- Manage Shopify store (product listings, website edits, shipping calculations)
- Process, pack, and prepare orders for shipment; verify shipping addresses and create shipping labels
- Track deliveries, resolve shipping issues, and confirm completed shipments
- Manage email marketing campaigns and WhatsApp outreach
- Maintain a content calendar and assist with social media (Instagram, Facebook, WhatsApp)
- Organize office procedures and assist in optimizing daily workflows
- Conduct quarterly inventory counts and manage procurement/repurchasing
- Prepare monthly customer reports, quarterly product expiration reports, and promotional offers
- Review and approve graphic design and marketing materials
- Perform product quality control checks
Supervision & Team Leadership
- Supervise front desk staff and packaging personnel
- Enforce company policies and support a collaborative, positive work culture
- Be a true team player — humble, accountable, and solution-oriented
Requirements
- Bilingual: Fluent in English and Spanish (spoken and written) — both are required. Please do not apply if you do not speak both languages
- Minimum 1 year of customer service experience
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Working knowledge of QuickBooks (invoicing, estimates, basic bookkeeping)
- Experience with Shopify strongly preferred (product management, order processing)
- Comfortable with social media platforms: Instagram, Facebook, WhatsApp
- Strong organizational, time management, and multitasking skills
- Excellent written and verbal communication
- Computer-savvy and quick to learn new tools
- High school diploma required; college studies a plus
- Must be able to attend 2 trade show weekends per year
Preferred Qualifications
- Experience in beauty, skincare, medical spa, or e-commerce industry
- Familiarity with inventory management systems
- Experience managing digital ad campaigns or email marketing platforms
- Esthetics or skincare knowledge is a plus — not required
Schedule
- Monday–Friday, 9:00 AM – 5:00 PM (8-hour shift)
- Full-Time, In-Person — Doral, FL
Compensation & Benefits
- $18–$20 per hour depending on qualifications and experience
- Commission on new customers brought to the company
- 2 weeks paid vacation after 1 year
- Paid holidays
- Birthday off
- Retirement fund contributions after 2 years
- Employee discount
- Pleasant, relaxed work environment
Application Questions
When applying, please answer the following:
- Do you speak both English and Spanish fluently?
- Do you have experience with Shopify or QuickBooks?
- Do you have any experience in e-commerce, sales, or the skincare/beauty industry?
Nova Skin Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Retirement plan
Work Location: In person
