Used Vehicle Manager
The Used Vehicle Manager is responsible for managing the used car department, managing inventory, marketing, and sales of the used vehicle inventory.
The Used Vehicle Manager reports to the General Manager and General Sales Manager.
Responsibilities
- Sales team training and development
- Train sales team daily using meeting-in-a-box, role-play, product demonstrations and product quizzes to ensure Sales representatives are well versed in the sales process and manufacturer product knowledge.
- Walk the lot every day with the sales team to ensure complete knowledge of vehicle prices and overall condition of inventory, advertising, banners, and area grounds.
- Build effective sales team by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring
- Transaction facilitation
- Meet and greet all customers early in sales process and stay actively involved throughout process
- Determine vehicle purchase terms, payment, interest, and trade values to customers following guarantee guidelines
- If utilizing Car Center, inspect vehicle and complete appraisal request process. Present purchase value to customer and ensure all customers have option to purchase as part of sales process.
- Present vehicle protection packages to consumer
- Secure financing for customers by utilizing professional relationships with lenders and working with them to get the best financing available
- Submit deals to bank electronically using appropriate dealer system (where applicable)
- Coordinate dealer trade requests initiated by customer
- Used vehicle inventory must be valued at or below current competitive wholesale markets.
- Used vehicles must be properly reconditioned according to Lithia’s minimum requirement for reconditioning.
- Address and resolve customer concerns. Escalate issues as needed to General Manager
- Participate in store meetings including, but not limited to: Sales Receivables, Save-A-Deal, and Store Manager meetings
- Ensure exact customer counts and logging of all customer contact into LSMS. Include all showroom traffic, service customer inquiries, internet leaders, and incoming sales phone calls.
- Other duties and administrative items as requested
Skills and Qualifications
- Strong attention to detail and sense of urgency.
- Excellent communication skills both written and oral
- Active Listening
- Critical Thinking
- Time Management
- Typing
- Ability to solve basic math calculations
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Pay: $130,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
