About DEWETRON
DEWETRON is a global leader in test and measurement systems, specializing in high-precision Power Analyzers and modular data acquisition systems. We are committed to providing innovative, reliable, and easy-to-use technology for customers in industries ranging from automotive and aerospace to energy and industrial applications.
DEWETRONs hardware and software solutions empower engineers and scientists to drive technological progress while ensuring quality, performance and safe operation of their mission critical systems.
Job Summary:
Customer Care Coordinator
The Customer Care Coordinator plays a vital role in supporting DEWETRON’s commitment to delivering “The Measurable Difference” through exceptional customer service, operational support, and strong cross-functional coordination. This position serves as a key point of contact for customers while supporting the sales, service, calibration, rental, and demo processes for DEWETRON’s advanced data acquisition and power analysis systems.
Working closely with Sales, Engineering, Service, Logistics, and Quality teams, the Customer Care Coordinator helps ensure customers receive timely communication, accurate documentation, and seamless support throughout the lifecycle of their measurement solutions.
Essential Responsibilities
- Create and maintain customer purchased assets within the Salesforce CRM and QuickBooks databases
- Maintain accurate records and documentation related to customer accounts, assets, service activities, and transactions
- Process customer service requests, quotations, purchase orders, credit card transactions/forms, and sales-related documentation accurately and efficiently
- Coordinate, maintain, and track all RMAs, demo equipment, and rental-related hardware both in-house and on loan to customers
- Support customers with software upgrades, demo equipment, and rental-related inquiries
- Complete quality and compliance documentation for all processed orders in accordance with company procedures
- Create and maintain annual service opportunities to support proactive customer relations and long-term account management
- Provide timely resolution of customer complaints, concerns, and inquiries while maintaining a high level of professionalism and customer satisfaction
- Build strong customer relationships through responsive communication, reliability, and attention to detail
- Answer incoming phone calls and emails promptly and professionally
- Collaborate with internal departments to ensure efficient order processing and customer support
- Perform administrative duties and documentation as required, along with other related duties assigned by management
Qualifications & Skills
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities in a fast-paced technical environment
- High attention to detail and accuracy
- Ability to build trust and maintain positive customer relationships
- Experience with Salesforce, QuickBooks, or other CRM/ERP systems preferred
- Proficiency with Microsoft Office applications
- Ability to work independently while collaborating effectively across departments
- Experience supporting technical products, instrumentation, calibration, or industrial equipment environments is a plus
Benefits
Medical, Dental, Vision, and short-term disability monthly premiums fully paid by the company.
401(k) Plan with a 3% safe harbor drop provided by the company (after 90 days of employment)
Company Paid Life Insurance Policy (up to $50,000 coverage)
Generous PTO starting at 4 weeks (prorated for start date)
10 paid U.S. federal holidays
Sponsorship:
Candidates must be legally authorized to work in the Unites States on a full-time basis and will not now nor in the future require sponsorship for employment visa.
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: Hybrid remote in East Greenwich, RI 02818
