Who are we?
At Insight Family Practice, our mission is to bring affordable healthcare to our communities and help each one to achieve better health physically and mentally. For us, that means doing everything we can to provide high quality care to our patients. As an innovative primary care provider, we offer convenient, accessible, cost-effective health care services, generating industry-leading patient satisfaction ratings, quality of care, and efficiency.
Role Description
Our Medical Receptionists act as a liaison between the physicians and patients by working directly with the provider to deliver high-quality, compassionate customer service and clinical care.
A Medical Receptionist, or Medical Front Desk Clerk, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.
Core Responsibilities
· Meet, greet, and assist patients promptly, efficiently, and in a professional manner
· Set up new patients and update current patients’ information in the EMR system
· Schedule and reschedule appointments, as well as coordinate walk-in patients
· Answer phone calls and LiveChats promptly and relay messages when necessary
· Maintain the front desk and reception area in an organized, orderly fashion
· Collect co-payments, deductibles, and co-insurances
· Process referrals and provide complete and accurate referral information to our patients
· Balance cash register and ensure all credit payments are accurate
· Explain fees, services, and policies
· Other duties as necessary
Qualifications
· 1-2 years of Medical Administration experience, preferred
· · High school diploma or equivalent, required
· Associates degree, preferred
· Medical and/or administration certifications, preferred
What are we looking for?
· Excellent verbal and written communication
· Ability to maintain confidentiality
· Strong computer skills
· Strong attention to detail
· Team player
· Efficient time management and workload prioritization
· Strong multitasking skills
· Basic understanding of common medical terminology
Schedule
· 8 hours shifts , 3 days a week
· Monday to Friday: 8:20am-5:30pm
Job Type: Part-time
Job Type: Part-time
Pay: $13.00 - $19.00 per hour
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
