JOB SPECIFICATION: SERVICE TECHNICIAN
Reports to: VP, Engineering & Development
Classification: Non-Exempt
COMPANY OVERVIEW:
RMX Holdco, Inc. and Subsidiaries (AKA “Rhythmedix” or the “Company”) is a rapidly growing provider of remote cardiac monitoring services. The Company focuses on improving patient care through the use of patient-friendly devices and mobile communications to diagnose and treat heart disease faster. Our Cardiac Monitoring solutions use cellular networks to send near real time medical data to a central monitoring center. Our RhythmStar® mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.
RhythMedix has launched the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.
POSITION SUMMARY:
The Service Technician works as part of a team having responsibility for assembling an entire product or component of a product. This technician performs manual labor along a production line, operates and troubleshoots production, and performs repairs. The Service Technician needs to be able to read and understand blueprints, manuals, and work with computers.
KEY RESPONSIBLITIES:
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Comply with service and repair procedure and work instructions to test, repair, and clean returned devices from customers, completing the required fields on the Customer Complaint Form
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Test equipment and follow calibration procedure, using only calibrated devices for which the calibration date has not expired
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Place finished devices that have passed testing in an assigned area or add to shipping for immediate order fulfillment; place devices that have failed testing in an assigned Nonconformity area
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Execute the Nonconforming product procedure and nonconforming product rework work instruction to revamp the nonconforming product and complete nonconforming product log
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Follow procedure and work instructions to assemble new devices, resolving assembly production issues
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Troubleshoot malfunctions and perform repairs, as needed
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Adhere to ESD control procedure and complete ESD wristband control log, as required
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Handle customer complaints and customer feedback according to department procedures
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Documents actions by completing production and quality forms and follows device history procedure to record data in device history record
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Maintains safe and clean working environment by complying with procedures, rules, and regulations.
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Completes training required by the VP, Engineering & Development and Director of Regulatory Affairs
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Assist with inventory and perform physical inventory counts, if requested
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Contributes to team effort by accomplishing related results as needed
QUALIFICATIONS, SKILLS & COMPENTENCIES:
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High school diploma or equivalent
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2 - 5 years’ experience manufacturing experience, assembling or repairing of electronics equipment, ensuring quality
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Soldering experience required
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Familiarity with personal computers
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Ability to read and comprehend procedures written in English
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Demonstrates good judgement and decision-making skills
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Ability to work on-site 5 days/week
PREFERRED QUALIFICATIONS:
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Good written and oral communication skills
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Medical device manufacturing experience
PHYSICAL QUALIFICATIONS:
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Lifting required on occasion, typically once every 2 to 5 months, with most items generally 10-15lbs and in rare cases up to 20lbs
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Ability to walk short distances during the day to and from other workstations
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Occasional keyboard use, up to 1/3 of the workday
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Ability to reach 1-6 feet for items on shelving units
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Repetitive hand usage via gripping and rotating wrists and fine manipulation of fingers for working with devices and small tools
BENEFITS:
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Competitive salary and bonus structure
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Health, dental, and vision insurance
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Retirement savings plan - 401(k) - with company match
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Paid time off (PTO) and holidays
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Professional development and training opportunities
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Employee wellness programs
RMX Monitoring, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
