General Summary:
The Computer Technician is responsible for installing and supporting our end clients’ computers and equipment. Ensuring client satisfaction and quieting their systems are essential in this position.
Essential Duties and Responsibilities:
The Computer Technician position is a key contributor in the success of managing our clients’ systems. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware. Onsite installations and troubleshooting will be required less than 25% of the time. Access to company vehicles is provided.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work on multiple priorities and/or projects simultaneously.
- Excellent listening and communications skills, both verbal and written.
- Strong customer relationship skills.
- Organized, detail-oriented, and self-motivated.
- Ability to provide and maintain detailed documentation on each job.
- Strong computer skills and the ability to effectively communicate through e-mail.
- Knowledge in basic windows operating configurations.
- Experience in Server 2019 Operating Systems to current and Windows 10 Operating Systems to current.
- Ability to remain in contact with the client through the completion of the incident.
- Problem-solving abilities and ability to meet reasonable deadlines.
- Ability to build positive and collaborative relationships.
- Willingness to develop professionally.
- Ability to work with little supervision.
Educational/Vocational/Previous Experience Recommendations:
- A+ Certification is preferred.
- NET+ Certification is preferred.
- Microsoft Certification is preferred.
- 1+ years’ experience in customer service
- Experience in managing end client computers is preferred
Working Conditions:
- Normal professional, office environment.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
