Job Title: Call Center Representative
Location: 209 S Duesenberg Auburn IN 46706
Company: Extreme Dog Fence/Perimeter Technologies
Job Type: Full Time
Pay Range: $17-$19
Schedule: Monday thru Friday 9am-5pm
About Us:
At Extreme Dog Fence & Perimeter Technologies, we’re more than just a company; we’re a community of passionate pet lovers dedicated to providing safe and reliable solutions for dog owners. We specialize in advanced dog fencing systems that ensure pets stay safe and secure while giving owners peace of mind. Our mission is to make pet ownership easier, safer, and more enjoyable, all while providing exceptional customer service and building lasting relationships with pet owners across the country.
We are committed to creating a friendly and positive work environment where everyone feels supported, respected, and motivated to grow. Whether you're new to customer service or an experienced pro, you'll find a place here where you can thrive.
Position Overview:
We are looking for a full-time Call Center Representative who is ready to bring their passion for customer service and animals into a rewarding role. As a Call Center Representative, you’ll be the first point of contact for customers, guiding them through their inquiries, helping them with their needs, and ensuring they have a smooth experience when using our products and services.
You’ll be a crucial part of our team, helping customers feel supported, heard, and cared for while maintaining a high level of accuracy and professionalism. This position offers flexibility with an opportunity to work with a company that values your contributions.
Key Responsibilities:
- Customer Support: Answer inbound calls with professionalism, empathy, and a helpful attitude. Assist customers with product inquiries, troubleshooting, order status, and account updates.
- Product Knowledge: Provide clear and detailed information about our dog fencing systems, ensuring customers have a complete understanding of how our products work and how they can best protect their pets.
- Order Processing: Accurately process orders, handle returns and exchanges, and ensure customer satisfaction with their purchases.
- Problem-Solving: Resolve customer concerns or issues in a timely manner, working closely with other team members when needed to find the best solutions.
- Data Entry: Update and maintain accurate customer information and interactions within our systems.
- Team Collaboration: Work with colleagues and management to address complex or unusual issues, ensuring every customer receives the best possible service.
Qualifications:
- Customer Service Experience: Prior experience in a call center or customer-facing role is preferred but not required.
- Excellent Communication Skills: You should be clear, concise, and friendly when speaking with customers, as well as an active listener.
- Attention to Detail: Being able to accurately input customer information and maintain the quality of your work will be key.
- Problem-Solving Abilities: You’ll need to think on your feet and find quick, effective solutions to customer problems.
- Tech-Savvy: Comfort with using computer systems and customer service software is a must.
- Passion for Pets: An interest in animals and the well-being of pets will help you connect with our customers and understand their needs.
- Team Player: You’ll work with a close-knit team, so being able to collaborate and support one another is essential.
Schedule: This is a full-time position with the following hours:
- Monday thru Friday 9am-5pm
Why Join Us?
- A Supportive Environment: We pride ourselves on fostering a work culture where employees feel valued and appreciated. We believe in open communication and a team-first approach.
- Growth Opportunities: As a growing company in the pet care industry, we offer the chance for employees to expand their skills and take on new responsibilities.
- Mission-Driven Work: You’ll be part of a company that genuinely cares about improving the lives of pets and their owners, and you’ll feel good knowing your efforts contribute to this mission.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
