JOB
The employee in this role provides advanced technical support by analyzing, evaluating, or implementing solutions from low to high level problems on City hardware and software including, but not limited to computers, mobile computing and communication devices, vehicle technology, peripherals, printers, desktop productivity software, and mission critical or business unit applications.This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees. This job classification is in Management Category III for benefits purposes, which includes six (6) additional Management Vacation Days and a Vehicle Allowance of $250/month.
EXAMPLE OF DUTIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Responds to support requests submitted through help desk, customer contact, escalation from other support tiers or supervisors Provides advanced, higher level support to Level 1 and Level 2 support tiers by providing escalated work that requires advanced root cause analysisInvestigates, diagnoses and resolves complex problems for Level 3 systems, database, network, mobile data, and security teams before escalation Assists with logistical operations of Desktop Services team Creates, updates and deploys computer images, software and security application packages used to distribute updates consistently throughout the corporate computing environmentStays current with new technology, applications, trending strategies and innovations within the Information Technology industrySupports server operating systems and applications for backend support of client systemsDevelops scripts and software deployment packages for mass deployment and automationsLeads efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.May serve on the 24-hour after hours support helpline on a rotational basis and will assist with resolution of escalated after hours work ordersMay lead the activities and work assignments of team members on a daily basisPerforms related work as required
SUPPLEMENTAL INFORMATION
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record,background check; medical examination; and drug screen. The expected duration of the selection process varies by position.The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.For technical support with your on-line application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email
[email protected].
