COMPANY OVERVIEW
At MAINGEAR, we build some of the world's finest high performance gaming PCs and workstations. Every system is handcrafted, obsessively detailed, and designed for customers who appreciate premium craftsmanship. We're currently seeking a customer-focused PC Support Technician to join our award-winning support team.
SUMMARY
As a PC Support Technician, you will be the first point of contact for our customers when they need help with their systems. You'll troubleshoot a wide range of technical issues and provide clear, professional support through phone, email, and remote access. This is an exciting opportunity to work hands-on with cutting-edge hardware and support a community that values excellence.
RESPONSIBILITIES
- Provide first-level technical support to customers via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues on custom-built desktops and laptops.
- Assist customers with setup and unboxing
- Assist customers with system updates, OS restores, and part replacements.
- Document support cases thoroughly and escalate/collaborate with other team members when necessary.
- Communicate technical solutions clearly to non-technical users.
- Maintain high levels of customer satisfaction through effective and empathetic communication.
- Collaborate with engineering and production teams to resolve recurring technical issues.
QUALIFICATIONS
Required:
- 1+ years of experience in technical support or PC repair.
- Strong knowledge of PC hardware components and configuration.
- Familiarity with Windows operating systems and common software issues.
- Excellent verbal and written communication skills.
- Comfortable working with customers directly and guiding them step-by-step.
- Ability to multitask and manage time effectively in a fast-paced environment.
Preferred:
- PC assembly experience
- Familiarity with gaming systems and enthusiast-grade PC hardware
- CompTIA A+ certification or similar is a plus.
- PC gaming enthusiast
WHAT WE OFFER
- Competitive pay with yearly performance incentives
- Opportunities to grow within a passionate, tight-knit tech company.
- Discounted pricing on custom PC hardware.
- Collaborative work environment that values initiative and excellence.
- Health, dental, and vision benefits (eligible after 60 days of employment)
- 401K with company match (eligible after 1 year of employment)
- Company barbershop with monthly in-office haircuts
- In-office game room
- Discounted EV chargers on-site
- Competitive PTO policy with flexible NPTO availability
SCHEDULE
- Monday-Friday, 9am-6pm (in-office)
- Flexible Fridays (Work from home on Fridays from Memorial Day thru Labor Day)
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience:
- PC troubleshooting: 1 year (Required)
Language:
Ability to Commute:
- Warren, NJ 07059 (Required)
Work Location: In person
