Job Title: Home Health Agency Receptionist
Location: Sunnyvale, Texas
Job Type: Full-time
Pay Rate: $18.00 per hour
Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Position Overview:
We are seeking an experienced and detail-oriented Receptionist with a medical office background to join our Shalem Home Heathcare agency. You will serve as the first point of contact for patients, families, and healthcare providers while managing front-desk administration and record management. This role requires exceptional organizational skills, a deep understanding of medical office workflows, and a compassionate professional demeanor.
Key Responsibilities:
Front Desk & Client Relations
- Greet visiting clinicians, patient families, and guests warmly and professionally.
- Manage a multi-line phone system, routing calls and taking detailed messages.
- Triage urgent phone calls and instantly route them to the appropriate clinical supervisors.
- Maintain a clean, welcoming, and organized front desk and lobby area.
Records Management & Filing
- Establish, maintain, and systematically file electronic and physical patient medical records.
- Organize and archive historical medical records in accordance with retention schedules.
- Audit physical and digital charts to ensure all required documentation is present and completed.
- Retrieve specific patient files promptly upon request for audits or clinical review.
Administrative Support
- Process new patient referrals and accurately input demographic data into the agency database.
- Verify health insurance eligibility, including Medicare, Medicaid, and private commercial plans.
- Monitor tracking logs to ensure physician orders and plans of care are signed and returned.
- Perform clerical duties including scanning doctor orders, faxing documents, and sorting incoming mail.
- Maintain strict confidentiality of all patient files in compliance with HIPAA privacy laws.
Qualifications & Skills
- Experience: Minimum 1–2 years of experience in a medical office, clinic, or home health setting.
- Filing Skills: Strong organizational skills with a proven track record of handling high-volume data and files.
- Communication: Exceptional verbal and written communication skills with a compassionate phone demeanor.
- Tech-Savvy: Proficiency with standard office software (Microsoft Office/Google Workspace) and comfort learning new computer systems.
- Education: High School Diploma or equivalent required.
- Bilingual: English & Spanish.
- Transportation: Must have a valid driver's license, insurance and vehicle.
