Job No. 26-02604
Additional Information: Contact: Carolyn at (985) 603-1770 or [email protected]
Pay Rate: $21/hr.
Position Type: Contract
In this role, you will be the “Voice of HR” and the first point of contact for all of *** (US) for issues and inquiries regarding any HR discipline. As an HR Employee Support Generalist, you will ensure that all employees, managers, and HR team inquiries are accurately addressed in a professional, cost-effective, and timely manner, with a commitment to delivering “WOW Service.” You will receive comprehensive training across all HR functions and will be adept at identifying when to escalate issues to a Specialist for swift resolution.
To be considered for the HR Employee Support Generalist role, here’s what you’ll typically need to bring with you:
- Typically, a bachelor’s degree in human resources, business, or a related field.
- At least one year in customer service, HR support, or a call center environment. Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
- Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
- Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering “WOW” experiences.
- Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills.
- Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to escalate issues.
- Willingness to support work hours ending at 7 PM ET on a rotating schedule.
- Must live local to the Buffalo, NY area to work onsite.
As an HR Employee Support Generalist, you will:
- Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering “WOW” service.
- Work with established policies, procedures, and performance criteria for delivering Employee Support services.
- Demonstrate the ability to analyze calls and know when to escalate issues.
- Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR.
- Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
- Provide support for HRMS processes and updates across the US. Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery.
- Use Case Management System and Knowledgebase to effectively respond to employee issues.
Education: High School Dilpoma
Pay: $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Excel VLOOKUP: 1 year (Required)
- HR: 1 year (Required)
Ability to Commute:
- Elma, NY 14059 (Required)
Work Location: In person
