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Certified Medical Assistant - Call Center Representative I

Advanced Urology Center -
Lawrenceville, GA

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Medical Assistant/Certified Medical Representative I

MISSION

The Medical Assistant/Certified Medical Representative I is responsible for assisting patients, management, and physicians by answering inbound calls requiring medical consultation. They take ownership of caller issues and deliver excellence customer service.

OUTCOMES

Accurately and effectively utilize clinical knowledge to appropriately address patient concerns in an inbound call setting.
Understand practice dynamics in order to efficiently direct patient questions for optimal response.
Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience
Utilize departmental and interdepartmental resources to determine appropriate actions required in order to satisfy patient need.
Adequately communicate through various electronic sources including, but not limited to, EMR, email, and online chat platforms.

COMPETENCIES

Job Related Competencies:

Decision Quality: Making good and timely decisions that keep the organizations moving forward
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.

Cultural Competencies:

Advanced Values:

People
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Heart
- Patient Focus: Building strong patient relationships and delivering patient centric solutions
Service
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Excellence
- Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

Being Resilient:
- Rebounding from setback and adversity when facing difficult situations
Self-Development:
- Actively seeking new ways to grow and be challenged using both formal and informal development challenges
Optimizes Work Processes:
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Professional Communication:
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

High School Diploma or GED

Credentials/Licensures:

Certified Medical Assistant OR
Licensed Practical Nurse

Preferred Qualifications:

Previous, Job Relevant Work Experience:

Previous experience in Urology/Gynecology field
Previous experience in Clinical or Call Center setting
Bilingual English/Spanish

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