Ensure that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures and regulations.
Wears and enforces wearing proper personal protective equipment.
Assist the Service Manager to manage the Ring Power Service Department in such a manner that both the company and its customers receive the maximum return on their investment.
Confers with the Service Manager and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.
Indirectly supervisors’ employees on the team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensure the Service Department stays profitable and offers the best possible product support to our customers.
Controls direct expenses, expense hours, and new machine service and policy allowance warranties.
Assists in the creation of Standard Operating Procedures to achieve goals and improve safe and efficient operations.
Provides training on processes and implements measurements to monitor progress and adherence to procedures.
Perform other duties as assigned.
Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Champions safe work practices, ensuring all actions prioritize the well-being of self and others.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Use skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compare observations or finished work to what is expected to find inconsistencies. Clearly documents sources and organizes the information according to the research needs.
Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensuring that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven and maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Take Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Make difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual and follows instructions, policies, and procedures.
