Description:
A Universal Banker helps customers of the bank by providing a wide range of services that go beyond
traditional teller duties. Responsible for identifying customer needs, recommending products, opening
accounts, and delivering a personalized banking experience while supporting branch operations with
routine financial transactions.
Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITES INCLUDE BUT ARE NOT LIMITED TO
A Universal Banker’s primary responsibility is customer service. Universal Bankers must be
knowledgeable about a range of bank operations and be able to answer any questions a customer
has. Other duties and responsibilities may include:
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Handle deposits, withdrawals, account inquiries, applications, and other routine banking
transactions efficiently and accurately.
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Open, update, and maintain customers’ accounts, ensuring compliance with legal and regulatory
requirements.
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Advise customers on banking products and services, cross-sell products to enhance customer
engagement and branch growth.
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Address customer inquiries, complaints, and concerns promptly while maintaining high service
standards.
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Assist with branch operations, including cash drawer management, vault balancing, ATM
servicing, and compliance with internal policies and regulatory requirements.
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Review checks, verify endorsements, and ensure the legality and accuracy of financial
documents.
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Keeping a clean, organized work area and a professional appearance.
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Keeping customers’ personal information confidential
