Case Manager / Client Care Coordinator
Mary Francis Home Care – Portland, OR Full‑time
About Us
Mary Francis Home Care is a trusted in‑home care agency serving seniors and adults with disabilities throughout the Portland metro area. We are committed to compassionate service, reliable support, and helping clients maintain independence and dignity in the comfort of their homes.
Job Summary
We are seeking a dedicated Case Manager / Client Care Coordinator to support clients through a blend of care coordination and hands‑on assistance. This role is ideal for someone who is organized, compassionate, and comfortable working both in the field and in a client‑facing support role. You will collaborate with caregivers, families, and healthcare providers to ensure clients receive the highest quality of care.
Responsibilities
Case Management
· Serve as the main liaison for clients and families, ensuring satisfaction with care services.
· Carry out 7, 30, 60, 90 days visits of clients.
· Always be available to introduce clients to their new caregivers (Meet and Greet).
· Conduct initial intake calls and assist with onboarding new clients.
· Maintain ongoing communication with clients to monitor care needs and adjust as needed.
· Address and resolve client concerns promptly and professionally.
· Conduct initial and ongoing assessments to determine client needs and goals
· Develop individualized care plans and update them as conditions change
· Maintain regular communication with clients, families, and healthcare providers
· Monitor client progress and ensure care plans are followed
· Prepare and maintain accurate documentation, notes, and care records
· Support caregivers with guidance, problem‑solving, and client‑specific instructions
Client Care Coordinator Duties
· Assist with administrative duties and responsibilities.
· Assist the Nurse in training caregivers.
· Assist with seeing or visiting clients.
· Making copies and adding client’s files and helping prepare for orientations of caregivers.
· Accurately document care provided and client observations.
· Follow care plans and agency policies at all times.
· Communicate effectively with clients, families, and the care team.
Health & Wellness
· Measure and record vital signs (temperature, pulse, respiration, blood pressure, weight).
· Monitor and report changes in client condition to supervising nurse.
Companionship & Emotional Support
· Provide companionship and engage clients in meaningful activities.
· Offer emotional support to clients and families.
· Encourage independence while maintaining a safe environment.
· Support medication reminders and ensure medication lists are updated and signed
· Build trusting, supportive relationships with clients and families
Qualifications
- Experience in home care, caregiving, case management, or related field
- Strong communication and organizational skills
- Ability to work independently and manage multiple clients
- Compassionate, patient‑centered approach
- Reliable transportation, valid driver’s license, and ability to travel to client homes
- CNA, HCA, or medical background preferred
What We Offer
- Competitive pay
- PTO/Sick Pay
- Supportive team environment
- Opportunities for professional growth
- Meaningful work that directly impacts clients’ quality of life
Pay: $20.00 - $23.50 per hour
Benefits:
Work Location: In person
