Mitigation Manager / Business Development Manager
Location: Charlotte, NC (Greater Charlotte Region)
Employment Type: Full-Time
Compensation: $75,000 Base Salary + Uncapped Performance Compensation
Build Something From the Ground Up
We are looking for a driven, entrepreneurial restoration professional who wants more than just another job.
This is not a typical Mitigation Manager position. This is an opportunity to build a market.
We have recently launched in the Charlotte market and are searching for an experienced restoration professional who can wear multiple hats, develop strong referral relationships, respond to emergency losses, sell mitigation services, manage projects, and ultimately become the face of our company in the region.
If you thrive on accountability, enjoy building relationships, love closing business, and aren't afraid to roll up your sleeves, this opportunity was built for you.
This role is ideal for someone who wants to grow into a regional role as the operation expands.
Compensation
- Base Salary: $75,000 annually
- Uncapped Revenue-Based Commission
- 3% Commission – Revenue up to $500,000
- 5% Commission – Revenue from $500,001 to $1,000,000
- 7% Commission – Revenue exceeding $1,000,000
- Quarterly Performance Bonuses
- Annual Performance Bonus
- Company Vehicle / Mileage reimbursement
- Company Credit Card
- Laptop provided
- Paid Training and Continuing Education
- Major Career Advancement Opportunities
The harder you build the business, the more you earn. There is no cap on your success.
Position Overview
As the Mitigation Manager / Business Development Manager, you will serve as the company's first operational leader in the Charlotte market.
Initially, this is a one-person operation where you will be responsible for growing revenue while managing emergency mitigation projects from first notice of loss through completion.
Your success will come from your ability to build referral relationships, respond quickly to emergencies, provide exceptional customer service, document and sell mitigation work, manage projects, and represent the brand with professionalism.
As the business grows, you will play a key role in building and leading the future team.
Primary ResponsibilitiesBusiness Development
- Build relationships with plumbers, HVAC contractors, roofers, property managers, insurance agents, adjusters, municipalities, and commercial property owners.
- Conduct daily face-to-face sales calls.
- Develop strategic referral partnerships.
- Host Lunch & Learns and networking events.
- Attend industry association meetings and networking functions.
- Generate new mitigation opportunities through proactive relationship development.
- Maintain CRM activities and follow-up schedules.
- Become the preferred restoration resource within your territory.
Emergency Response & Mitigation
- Respond to residential and commercial emergency losses.
- Perform detailed inspections and damage assessments.
- Develop drying strategies based on IICRC standards.
- Complete moisture mapping and documentation.
- Prepare mitigation documents for the estimating team.
- Obtain signed work authorizations.
- Coordinate emergency mitigation activities.
- Manage subcontractors and vendors when required.
- Communicate with homeowners, insurance carriers, adjusters, and property managers.
- Monitor drying progress and make equipment adjustments.
- Ensure projects are completed safely, efficiently, and profitably.
Project Management
- Manage mitigation projects from initial inspection through completion.
- Maintain daily documentation and photographs.
- Utilize restoration software for job documentation and communication.
- Track budgets and profitability.
- Ensure customer satisfaction throughout every phase of the project.
- Coordinate reconstruction handoffs when applicable.
- Ensure compliance with all company SOPs and IICRC standards.
Required Qualifications
- Minimum 5 years of restoration industry experience
- Minimum 3 years managing mitigation projects
- Proven business development or outside sales experience
- Strong understanding of residential and commercial mitigation
- Experience building referral relationships
- Experience estimating mitigation projects
- Ability to work independently with minimal supervision
- Strong communication and customer service skills
- Self-motivated with exceptional organizational skills
- Comfortable working in a fast-paced environment
- Valid driver's license with clean driving record
- Ability to lift equipment and work in physically demanding environments
- Ability to participate in after-hours emergency response
Preferred certifications include:
- WRT
- AMRT
- ASD
- FSRT
- OCT
- OSHA 10 or OSHA 30
- Xactimate Level 1 or higher
Preferred Experience
- Moisture mapping
- Insurance claims process
- Commercial drying
- Large-loss mitigation
- Contents handling
- Mold remediation
- Albiware
Who We're Looking For
This role is for someone who doesn't wait to be told what to do.
We're looking for someone who:
- Has an entrepreneurial mindset.
- Loves building relationships and creating opportunities.
- Is highly competitive and motivated by performance.
- Takes ownership of problems and finds solutions.
- Leads by example.
- Works with urgency.
- Communicates professionally.
- Holds themselves accountable.
- Thrives in startup environments.
- Wants to build something they can be proud of.
- Is hungry to grow into a senior leadership role.
Performance Expectations
Success in this role will be measured by:
- Revenue generated
- Referral relationships established
- New accounts opened
- Gross profit performance
- Customer satisfaction
- Response times
- Estimate conversion rates
- Project cycle times
- Documentation quality
- Safety compliance
- Quarterly and annual growth goals
We believe in rewarding performance, empowering leaders, and giving motivated professionals the opportunity to build something meaningful from the ground up.
If you're tired of bureaucracy, limited earning potential, and being just another employee, this is your opportunity to help build the premier restoration company in the Carolinas while creating an exceptional career for yourself.
Pay: From $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Experience:
- Water damage restoration: 3 years (Required)
- Mold remediation: 3 years (Preferred)
License/Certification:
- IICRC WRT (Preferred)
- IICRC AMRT (Preferred)
Ability to Commute:
- Charlotte, NC 28217 (Required)
Work Location: In person
