The Night Auditor acts as the face of the hotel and represents the hotel to the guest throughout all stages of the guest’s stay. A hotel night auditor is responsible for both front desk operations and end-of-day financial reconciliation during overnight shifts. This unique position combines guest service with accounting duties to ensure smooth hotel operations through the night and accurate financial records for management in the morning
Responsibilities:
- Registers guests and assigns rooms
- Accommodates special requests whenever possible
- Thoroughly understands and adheres to proper credit and cash-handling policies and procedures
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Has working knowledge of the phone system: Answer, transfer, hold, and extension numbers
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late check-outs, early check-ins, special requests, and part-day rooms
- Possesses a working knowledge of reservation procedures. Takes same day reservations and future reservations.
- Processes guest check-outs
- Follows all Be Our Guest standards
- Reads and writes any information in the front desk communication tool, Quore, and is aware of daily activities and meeting taking place in the hotel
- Knows all safety and emergency procedures. Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area, breakfast area, and common spaces
- Any other reasonable request made by management, including
- Food Preparation
- Delivering Requested Items to Guest Rooms
Requirements:
- Experience with Microsoft Office Suite.
- Must be able to think independently and work well without supervision.
- Must be flexible: weekends and holidays are required.
- Must be a team player with a “can do” attitude.
Work Remotely
Job Type: Part-time
Pay: $17.00 per hour
Expected hours: 16 per week
Ability to Commute:
- Charlottesville, VA 22901 (Required)
Ability to Relocate:
- Charlottesville, VA 22901: Relocate before starting work (Required)
Work Location: In person
