Hybrid Customer Service Representative / Veterinary Assistant
Hadlock Veterinary Clinic – Port Hadlock, WA
Looking for a veterinary position where you get the best of both worlds—working with clients at the front desk while also providing hands-on patient care?
Hadlock Veterinary Clinic is looking for an experienced Hybrid Customer Service Representative / Veterinary Assistant to join our team. This is a full-time position working four 10-hour shifts per week, with approximately two days each week working as a Customer Service Representative and two days working as a Veterinary Assistant.
We’re a busy small animal practice serving dogs and cats from our newly remodeled, state-of-the-art facility—but we’re also the kind of trusted community clinic that steps up when unusual or urgent situations arise. Alongside general practice medicine, we occasionally see unique cases and species that make every day interesting—everything from goose wing amputations and hospitalized owls to guinea pig nail trims, possums with flea problems, and bird beak and feather trims. While we remain firmly rooted in high-quality small animal general practice medicine, we take pride in helping our community whenever we’re able.
Just as important as the medicine is the team you’ll be joining. We have an incredibly skilled and collaborative staff, including four Licensed Veterinary Technicians and four doctors, with many team members having been here for 5–10 years. People stay when the work environment is supportive, respectful, and genuinely enjoyable, and we believe that says a lot about our clinic culture.
About the Role
This hybrid position is a great fit for someone who enjoys both sides of veterinary medicine—the client relationships and coordination that happen at the front desk as well as the hands-on patient care happening throughout the hospital.
On your CSR days, you’ll be one of the first people our clients interact with and an important part of keeping the hospital running smoothly. You’ll greet clients and their pets, answer phones, schedule appointments, manage patient records, process invoices and payments, communicate closely with our medical team, and help ensure clients feel welcomed, informed, and cared for throughout their experience with us.
On your Veterinary Assistant days, you’ll work closely with our doctors and Licensed Veterinary Technicians to support appointments, treatments, surgeries, and medical procedures. You’ll safely restrain patients for exams, blood draws, imaging, and treatments; collect and prepare laboratory samples; prepare exam rooms and treatment areas; monitor hospitalized patients; help maintain accurate medical records; provide client education; and help keep the daily flow of the hospital moving.
While the position is structured around two CSR days and two VA days each week, we’re a team-oriented hospital, so flexibility and a willingness to jump in and help wherever needed is important.
What We’re Looking For
- Previous veterinary assistant experience is strongly preferred!
- Customer service experience is required; veterinary or medical office experience is strongly preferred!
- Someone who genuinely enjoys working with both people and animals.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and stay organized in a busy, fast-paced environment.
- Strong attention to detail and accurate computer skills.
- Compassion for both patients and the people who love them.
- A positive attitude, dependability, and willingness to support the team wherever needed.
- A desire to continue learning and building veterinary skills.
- Ability to lift up to 40 pounds and perform the physical duties required in veterinary medicine.
Schedule
This is a full-time, four-day-per-week position working four 10-hour shifts, generally divided between:
- 2 days per week – Customer Service Representative
- 2 days per week – Veterinary Assistant
Why You’ll Love Working Here
- Four-day workweek
- No weekends
- A unique hybrid role that offers variety and the opportunity to use both client service and veterinary assistant skills.
- Supportive, collaborative team environment.
- Opportunity to learn from experienced LVTs and doctors.
- Excellent team longevity and a positive workplace culture.
- Newly remodeled, state-of-the-art facility.
- Interesting and varied caseload with opportunities to continue building your skills.
- Meaningful work helping pets and the people who love them.
- Competitive pay and benefits.
If you’re someone who enjoys connecting with clients just as much as you enjoy working hands-on with patients, this could be a great fit. You’ll have the opportunity to build relationships with our clients, develop your veterinary skills, and be part of an experienced team that genuinely enjoys working together.
We’d love to meet you! Join us at Hadlock Veterinary Clinic and become part of a team that enjoys practicing great medicine, supporting one another, and making a difference for pets, their people, and our community.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
