Position Title: Field Support Coordinator
Location: Wilmington, NC
Job Type: Full-Time, Part-Time, Temp-to-Hire
Schedule: Monday through Friday | 8:00 AM – 4:00 PM
Compensation: $18–$24/hr (based on experience)
About the Role
We are seeking a Field Support professional in Wilmington, NC. This role serves as a critical link between the office and the field, coordinating schedules, managing communications, and providing administrative and operational support to ensure smooth day-to-day operations. The ideal candidate has a background or working knowledge of plumbing and thrives in a fast-paced environment where organization, communication, and attention to detail are key.
Key Responsibilities
- Receive, log, and distribute incoming mail and deliveries for the office and field teams.
- Coordinate daily and weekly field schedules, dispatching technicians efficiently.
- Communicate regularly with builders, technicians, service teams, and homeowners to confirm appointments, resolve issues, and provide status updates.
- Track and enter job progress, work orders, and completion details into CRM and internal systems.
- Maintain accurate and organized records of projects, materials, and service documentation.
- Support inventory control and purchasing — including ordering materials, tracking deliveries, and managing returns.
- Prepare and send daily and weekly reports related to project schedules, job status, and team productivity.
- Assist field managers and office leadership with administrative and operational tasks.
- Support compliance with company safety protocols and documentation standards.
- Perform light lifting (20+ lbs.) as needed when handling deliveries or office supplies.
- Maintain a professional and organized work environment.
Requirements
- Full-time availability, Monday–Friday, 8:00 AM – 4:00 PM.
- Must pass pre-employment drug screening and North Carolina background check.
- Valid driver’s license and reliable transportation.
- Background or strong working knowledge of plumbing is required.
Qualifications
Required:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and customer service skills, both written and verbal.
- Experience with CRM systems or project management software.
- Strong organizational and time-management skills.
- Ability to multi-task, prioritize, and adapt quickly to changing priorities.
- High attention to detail and accuracy in data entry and documentation.
- Self-motivated, dependable, and proactive in problem-solving.
- Professional and team-oriented attitude.
Preferred:
- Experience in residential or commercial construction environments.
- Prior experience with scheduling, dispatching, or project coordination.
Why Join Us?
- Opportunity for long-term employment and growth with a reputable, locally based company
- Supportive, collaborative team environment
- Stable full-time hours with work-life balance
Pay: $18.00 - $24.00 per hour
Work Location: In person
