JOB
This is first-level professional benefit program work involving eligibility review, program support, case management, benefit processing, and assistance with public assistance program operations. The incumbent applies program policies and procedures to evaluate information, support eligibility determinations, assist clients, and maintain accurate case records.
Work may include reviewing applications or case documentation, gathering information, communicating with clients or stakeholders, preparing reports, supporting appeals or program review activities, and assisting with the effective administration of benefit and eligibility programs.
EXAMPLE OF DUTIES Examples of work include reviewing benefit or eligibility information; assisting with eligibility determinations; gathering and verifying case information; processing applications, claims, or related documentation; communicating with clients, applicants, families, stakeholders, and agency staff; maintaining case records and program documentation; preparing reports, correspondence, and findings; reviewing program processes and identifying issues; assisting with case management activities; applying public assistance program policies and procedures; supporting benefit program operations; assisting with appeals or related program matters as assigned; and performing related duties as assigned.
SUPPLEMENTAL INFORMATION Essential functions include reviewing and evaluating benefit or eligibility information; assisting with eligibility determinations and case management activities; gathering, verifying, and maintaining case documentation; processing applications, claims, or related program materials; communicating effectively with clients, applicants, families, stakeholders, and agency personnel; applying applicable program policies, procedures, rules, and requirements; preparing reports, correspondence, and case documentation; maintaining confidentiality and accuracy of records; supporting public assistance program operations; and performing related benefit program duties as assigned.
