Job Overview
We are seeking an energetic and detail-oriented Pet Service Scheduler and Sales Lead to join our dynamic team. In this vital role, you will serve as the first point of contact for clients and their beloved pets, managing appointment scheduling, providing exceptional customer service, and leading sales initiatives to grow our pet care services. Your enthusiasm and organizational skills will help create a welcoming environment while ensuring smooth operations. This paid position offers an exciting opportunity to combine your passion for animals with your administrative expertise, making a positive impact on both clients and their pets.
Duties
- Manage all appointment scheduling using multi-line phone systems and computer software, ensuring accuracy and timely communication with clients
- Provide outstanding customer service via phone, email, and in-person interactions, demonstrating excellent phone etiquette and support skills
- Lead sales efforts by promoting our pet care services, upselling products, and encouraging client engagement to meet growth targets
- Maintain organized records of client information, appointment logs, and service history through data entry and filing systems
- Assist with office management tasks including calendar management, bookkeeping using QuickBooks, and general clerical duties such as proofreading and document preparation
- Support daily office operations by managing front desk responsibilities, including greeting clients, answering multi-line phones, and handling inquiries in bilingual (English/Spanish) capacity if applicable
- Coordinate with team members to ensure efficient scheduling, timely follow-ups, and seamless client communication
Experience
- Previous office management or administrative experience in a pet care or customer service environment preferred
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry skills
- Experience handling multi-line phone systems with professionalism and courtesy
- Bilingual abilities are a plus to effectively communicate with diverse clients
- Familiarity with QuickBooks or bookkeeping software is advantageous
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting
- Demonstrated ability to provide exceptional customer support through active listening and problem-solving skills
Join us to be part of a vibrant team dedicated to delivering top-tier pet care services while fostering a friendly and professional environment. Your enthusiasm for animals combined with your organizational prowess will help us create memorable experiences for our clients and their pets!
Pay: $23,000.00 - $31,200.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
