Position Summary
Kinshofer North America is seeking a detail-oriented and customer-focused Order Desk Specialist / Parts Advisor to join our Inside Sales team in Burlington, Ontario.
In this role, you will be responsible for coordinating incoming sales orders, preparing and managing customer quotations, supporting parts inquiries, and ensuring a seamless customer experience from order placement through delivery. As a key liaison between Sales, Purchasing, Production, Shipping, and customers, you will help ensure orders are processed accurately and delivered on time.
The successful candidate will combine strong administrative and customer service skills with the ability to assist customers in identifying parts and products that best meet their needs. This position offers an opportunity to contribute to a growing organization that values innovation, teamwork, and continuous improvement.
At Kinshofer, we pride ourselves on being an industry leader, bringing new technologies to market and empowering our employees to deliver their best performance every day.
Key Responsibilities
Reporting to the Office Manager, the Order Desk Specialist / Parts Advisor will:
- Process incoming sales orders received from the sales team via phone and email.
- Review and verify all order information for accuracy and completeness.
- Enter and process orders in the ERP system in a timely and accurate manner.
- Prepare and manage customer quotations for products, parts, and related services.
- Follow up on quotations and provide pricing and product information as required.
- Act as a Parts Advisor by assisting customers and the sales team with parts identification, availability, and product selection.
- Communicate order discrepancies, delays, or issues to customers and internal teams.
- Coordinate with Purchasing, Production, and Shipping departments to ensure timely order fulfillment.
- Track orders from purchasing through final delivery to customer locations.
- Respond to customer inquiries regarding order status, shipping information, and product availability.
- Maintain accurate records of orders, quotations, contracts, and related documentation.
- Assist with inventory management and stock tracking to support customer demand.
- Obtain freight quotations and assist the shipping department with logistics coordination.
- Resolve customer concerns professionally and efficiently.
- Perform other related duties as assigned by Management.
Qualifications & Experience Required
- Minimum 1 year of experience in inside sales, order desk, customer service, or a related role.
- Proficiency with Microsoft Office (Outlook, Excel, Word) and ERP systems.
- Strong customer service and communication skills, both verbal and written.
- Experience working in a business-to-business (B2B) environment.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong attention to detail and commitment to accuracy.
- Comfortable working in a fast-paced environment.
- Ability to work collaboratively across departments.
- High school diploma or equivalent.
Nice to Have
- Previous experience in a manufacturing, industrial, construction equipment, or heavy equipment environment.
- Experience as a Parts Advisor, Parts Coordinator, or similar role.
- Mechanical aptitude or basic mechanical knowledge.
- Ability to identify parts using manuals, diagrams, or technical documentation.
- Experience with inventory management and logistics coordination.
- Familiarity with heavy equipment attachments, hydraulic systems, or industrial products.
Why Join Kinshofer North America?
- Stable and growing international organization.
- Collaborative and supportive team environment.
- Opportunity to work with innovative products and industry-leading technologies.
- Professional development and growth opportunities.
- Meaningful role with exposure to multiple departments and business functions.
About Kinshofer North America
Kinshofer North America operates from Burlington, Ontario, with a subsidiary location in Sanborn, New York.
As part of the Kinshofer Group, headquartered in Holzkirchen, Germany, we are a global leader in attachment solutions for construction, demolition, landscaping, rail, and material handling industries.
Pay: From $24.00 per hour
Experience:
- Outbound sales: 1 year (Required)
- B2B sales: 1 year (Required)
Work Location: In person
