Outreach Resource Specialist
Join CEFS as an Outreach Resource Specialist and help connect customers with services, referrals, resources, and program support. This position plays an important role in welcoming customers, assisting with intake and benefit enrollment, supporting food pantry operations, and helping individuals access programs that strengthen families and communities. This is a full-time position located at the Montgomery County Outreach Office in Taylor Springs.
What You’ll Do
You’ll provide front-line customer service, program support, referrals, and general office assistance as part of the Outreach team. Greet customers, answer phones, determine the purpose of visits, and assist customers in obtaining services. Gather demographic information, complete intake documents, collect required documentation, and enter information into appropriate software programs. Provide information and referrals for CEFS programs and community resources. Assist with appointment scheduling for LIHEAP, Weatherization, tax assistance, and other programs as directed. Support waiting room activities, customer satisfaction surveys, information updates, office maintenance, and job board updates as needed. Assist with food distribution and food pantry operations. Assist with homeless services, Continuum of Care program activities, homeless diversion tools, Social Security disability applications, and client health screening activities as assigned.
What Makes You a Great Fit
- High school diploma or GED required.
- Prior experience in social work, employment and training, education, or a related field preferred.
- Good computer, recordkeeping, organizational, written and verbal communication skills.
Work Schedule, Pay & Benefits
Work hours: 8:30 am-4:30 pm Monday-Friday
Hourly wage: $16.10
Health, dental, and vision insurance, vacation, flex, sick time, paid holidays, 403(b) retirement plan
Why Work Here?
At CEFS, you’ll be part of a mission-driven team helping individuals and families access resources, services, and support that make a meaningful difference in local communities. Must meet pre-employment requirements.
Pay: $16.10 per hour
Expected hours: 40.0 per week
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
