A reputable Pittsburgh-based mechanical contracting company is seeking a temporary Call Center Representative to join their team. In this role, you will handle incoming service requests from retail locations, create and update work orders, coordinate with internal teams and vendors, and provide timely customer support. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment while ensuring accurate documentation and clear communication throughout the service process. Apply today!
Job Responsibilities:
- Receive and process service requests through phone, email, and work order systems.
- Create, update, review, and dispatch work orders to internal teams and external vendors.
- Coordinate service requests based on location, urgency, and customer needs.
- Communicate with retail locations regarding work order status, service updates, and scheduling.
- Maintain accurate documentation, records, and data within work order management systems.
- Provide administrative support, reporting assistance, and customer service in a high-volume environment.
Requirements:
- High school diploma or equivalent required.
- 1-3 years of experience in customer service, call center, dispatch, or administrative support preferred.
- Strong organizational, problem-solving, and communication skills.
- Ability to multitask, prioritize tasks, and maintain attention to detail.
- Proficient in Microsoft Office, including Excel, Outlook, and Word.
- Ability to work professionally with customers, vendors, and internal teams in a fast-paced environment.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
