At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you.
As a CSR, you’ll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.
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Deliver friendly, professional, and respectful service to customers and team members
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Answer incoming calls, emails, and customer inquiries with accuracy and efficiency
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Assist with account questions, billing inquiries, and service requests
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Maintain and update customer records in company systems
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Troubleshoot and resolve basic issues; escalate complex concerns as needed
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Collaborate with internal teams to ensure customer satisfaction
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Follow company policies, procedures, and service standards
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Contribute to a positive, team-oriented work environment
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High School Diploma or GED required (Associate’s or Bachelor’s preferred)
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1+ year of customer service experience in a high-volume environment
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Strong communication, problem-solving, and multitasking skills
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Excellent attention to detail and data entry accuracy
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Ability to stay organized and perform under pressure
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Bilingual (Spanish/English) preferred, but not required.
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Experience in waste management, utilities, or logistics is a plus
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Competitive pay and stable, full-time employment
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Opportunities for career growth and development
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Supportive team environment that values collaboration
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Be part of a company committed to serving the community and environment
This role involves primarily seated work with frequent use of phones and computers in a dynamic environment. Candidates should be comfortable with a fast-paced setting and consistent communication throughout the day.
If you’re passionate about helping others and want to grow your career in customer service, we’d love to hear from you!
