E-Commerce Operations Manager (Indeed posting)
About Living Well Stores
Living Well Stores is a fast-growing online retailer of power mobility products headquartered in Jacksonville, Florida. We sell products that seniors and people with physical limitations use to better participate in life’s activities. Check us out at www.livingwellstores.com.
Position Overview
Living Well Stores is seeking an experienced, self-motivated E-Commerce Operations Manager to oversee the daily operational activities that support our growing multi-channel ecommerce business. This role is responsible for all aspects of managing online marketplace operations including - vendor management, purchasing, inventory, order processing, and marketplace visibility.
The E-Commerce Operations Manager will serve as a key member of the operations team and manage critical functions in the company.
This position is ideal for someone who can take ownership of day-to-day ecommerce operations as well as partner with internal team members.
This is a 37.5 hour a week position and requires that you be available to work Monday - Friday from 9 AM until 5 PM. We are a remote work but require employees to work from a dedicated office location. Candidates must live within 100 miles of Jacksonville, FL.
Compensation:
Salaried position
Full compensation package with benefits available
Paid Time off accrual, plus company holidays
Primary Responsibilities
- Manage e-commerce activities across multiple ecommerce sales channels
- Oversee order processing to ensure accuracy and resolve relevant issues including inventory availability, shipping delays, backorders, payment discrepancies, and fulfillment exceptions.
- Manage purchasing and inventory processes, including Fulfillment by Amazon (FBA) and across all sales channels. Conduct ongoing inventory assessment, including quarterly physical inventory.
- Assist in forecasting inventory requirements based on historical sales and seasonal demand.
- Proactively communicate with vendors regarding purchasing, product, and order details. Resolve issues impeding the process.
- Monitor marketplace performance metrics and operational alerts to ensure compliance with marketplace requirements. Assist in resolution of issues affecting marketplace performance.
- Process and analyze customer returns, including necessary customer communication.
- Identify pricing discrepancies, listing issues, or profitability concerns and work with management to implement corrective actions across all channels.
- Prepare reports related to purchasing, inventory, vendor performance, and marketplace operations.
- Identify opportunities to automate or streamline recurring operational tasks.
- Other tasks as assigned.
Qualifications
- 3–5+ years of experience in ecommerce operations, purchasing, supply chain management, marketplace management, or vendor management.
- Strong understanding of inventory management and replenishment practices.
· Experience working with Amazon and Walmart Marketplace. Preferred: Hands-on experience with Amazon Seller Central and Fulfillment by Amazon (FBA) is required.
- Demonstrated experience managing vendor relationships and purchasing processes.
- Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Knowledge of ecommerce best practices and marketplace operational requirements.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Suite
- Experience in consumer products, retail, medical equipment, home healthcare, or durable goods industries.
- Familiarity with pricing strategy, product profitability, and margin analysis.
- Experience working with freight carriers, vendors, and inventory logistics.
- Experience in using AI tools (Chat GPT, Claude, etc) for improved output and efficiency in the role
- Experience working with ecommerce platforms and order management systems; knowledge of Freestyle system MOM is a plus.
- Preferred: a candidate interested in growing skill sets and growth in the company
Work From Home Requirements:
You must have a quiet, dedicated space and desk in your home where you can work uninterrupted using tools and computer equipment that we provide. You must have an internet connection of at least 25 Mbps in speed.
Application Requirements:
- Ensure you have current and grammatically correct work history and/or resume posted on the application platform.
- Answer the questions provided.
- Do not contact outside Indeed unless you receive an invitation to do so.
- Due to the volume of inquiries, we are unable to reply to applicants who do not have the above skills and capabilities listed above and/or who do not follow the application instructions.
- Ensure you have the ability to accept any meeting invitations and attend a video interview.
- Want to stand out from the crowd? Tell us about yourself! Complete the phone/verbal questions. Consider writing a cover letter or written introduction – identify two qualifications or desired skills form the job positing. Then, describe an example of how you demonstrated a job-related attribute in a workplace situation.
The legal stuff: Living Well Stores is an equal opportunity and veteran friendly employer. Prospective employees will be required to pass a criminal background check and a four panel drug screen that tests for amphetamines, cocaine, opiates and phencyclidine.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Purchasing: 2 years (Preferred)
- Vendor Management: 2 years (Preferred)
- E-commerce: 3 years (Required)
Location:
- Jacksonville, FL (Preferred)
Work Location: Remote
