Overview:
In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses-
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
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Retirement Matching: 50% match on the first 6% of your contributions after 90 days
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Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
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Competitive Insurance: Health, vision, and dental coverage for you and your dependents
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Pet Insurance: Competitive coverage for your furry family members through ASPCA
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Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Responsibilities:
Principal Accountabilities & Deliverables
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Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements
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Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation
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Offer guidance on budgeting, financial literacy, and loan repayment strategies
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Evaluate and process financial aid applications in accordance with federal, state, and institutional policies
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Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs
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Monitor and verify documentation for accuracy and compliance
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Stay informed about changes in federal, state, and institutional financial aid regulations
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Facilitate financial aid practices that meet compliance standards and maintain accurate records
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Prepare and submit required reports to governing agencies
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Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook
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Collaborate with other departments to support student success and resolve financial aid-related issues
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Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities
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Conduct entrance interviews and exit interviews as required by Federal regulation
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Maintain accurate records of student interactions and financial aid determinations using appropriate software systems
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Generate reports and analyze data to identify trends and improve processes
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Other duties as assigned.
Qualifications:
Education / Experience
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High School diploma (or GED) (required) and one (1) year experience working in financial aid - or - Associate degree in relevant field (preferred)
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Minimum of one (1) year of experience performing data entry and professional customer service experience (required)
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One (1) year of experience in a proprietary online higher education environment (preferred)
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Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed
Skills
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Knowledge of federal and state financial aid regulations and policies (preferred)
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Proficiency with financial aid systems (e.g., Anthology, PowerFAIDS) (preferred)
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Proficiency with Microsoft Office Suite
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Work effectively with diverse populations and build rapport with students and families
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Accurately interpret and apply financial aid regulations
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Explain complex financial aid concepts in a clear and accessible manner
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Adapt to changing regulations, technologies, and institutional priorities
Standard Abilities
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Able and willing to:
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Communicate, think, learn, and reason
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Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
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Safely ambulate and/or maneuver when on-site at Company locations
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Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
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Ability to use good judgment, problem-solving and decision-making skills
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Ability to maintain confidentiality and manage sensitive information with discretion
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Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
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Ability to gain, understand and apply information and data as it relates essential functions of the position
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Ability to foster long-term relationships with stakeholders
Work Environment
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Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
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This position is designated as Variable. This position is eligible for a remote, hybrid and/or on campus work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
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Travel Requirements
