We’re seeking a hands-on General Manager to lead retail operations and set the standard for performance, accountability, and culture.
You will own the day-to-day success of the store, ensuring operational excellence, regulatory compliance, and a high-performing, customer-focused team. This role requires a strong operator who can build structure, develop people, and drive results.
Key Responsibilities
Leadership & Culture
- Lead from the front as a visible, accountable presence on the floor
- Build and maintain a high-performance, team-oriented culture
- Set clear expectations and hold the team accountable to standards
- Lead daily huddles and weekly meetings to align on goals and performance
Operations Management
- Oversee all daily store operations, including opening/closing, customer flow, and team coordination
- Ensure consistent execution of SOPs and regulatory requirements
- Partner with Inventory to manage stock levels, product issues, and ordering needs
- Enforce cash handling, security, and product tracking procedures
- Resolve operational issues quickly and effectively
Team Development
- Hire, train, and manage sales and inventory teams
- Provide ongoing coaching, feedback, and performance management
- Develop shift leads and team members to ensure consistency across operations
- Conduct regular 1:1s and performance evaluations
Customer Experience
- Ensure a high-quality, educational, and welcoming customer experience
- Identify and implement improvements to drive retention and sales
- Maintain strong product knowledge and ensure team readiness
Compliance & Reporting
- Maintain full compliance with all state and local cannabis regulations
- Oversee audits, documentation, and compliance training
- Serve as point of contact for inspections and regulatory inquiries
- Report on KPIs including sales, labor, and operational performance
Financial & Performance Management
- Track and analyze store performance metrics (sales, ATV, labor, etc.)
- Identify trends and implement strategies to improve performance
- Partner with leadership on budgeting and business planning
- Align scheduling and payroll with labor targets
Collaboration & Strategy
- Partner with leadership on store performance and growth initiatives
- Provide input on promotions, product selection, and market trends
- Represent the brand in the community as needed
Qualifications
- 3–4+ years of retail leadership experience managing teams of 10+
- Cannabis dispensary experience strongly preferred
- Experience in regulated environments (cannabis, hospitality, etc.)
- Strong understanding of compliance, inventory, and store operations
- Proven ability to lead teams, enforce standards, and drive performance
- Highly organized, proactive, and solutions-oriented
- Comfortable in a fast-paced, hands-on environment
- Flexible schedule including weekends and holidays
Pay: $70,000.00 - $80,000.00 per year
Benefits:
Application Question(s):
- How many years of dispensary experience do you have? If none, please specify the adjacent experience.
- How many people is the largest team you have ever led?
- Do you have experience throwing events or marketing campaigns?
- How hands-on have you been with HR responsibilities such as hiring, terminations, labor law compliance, and incident reporting in previous roles?
Experience:
- Leadership: 5 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
