Software Support - Tier 1
Location: Plano, TX 75024
Company:Antera Software USA, Inc.
Pay: From $40,000.00 per year
Job description:
Job Description
Antera Software USA, Inc. is a SaaS provider for the Promotional Products and Printing industries. Since 2006, we’ve built modern solutions with a focus on client success. Our long-term relationships start with our team—and we’re growing.
About the Role
Our Software Support Team is the first point of contact when clients need help. Based in Plano, TX, this role is ideal for someone who enjoys solving problems and wants to grow into customer training and client-facing responsibilities.
Responsibilities
● Provide excellent customer support via phone, email, and tickets
● Keep clients updated on request status with clear communication
● Troubleshoot issues, identify root causes, and guide solutions
● Triage and assign tickets in line with SLAs
● Collaborate with internal teams to deliver great client experiences
● (Future) Lead training sessions and create client resources
Requirements
● 3+ years experience with MS Office (especially Excel)
● Strong communication, problem-solving, and analytical skills
● Customer service background
● Ability to resolve complex tickets independently
Preferred
● Experience with ticketing systems (e.g., Jira, Zendesk)
● SaaS, Print, or Promotional Products industry experience
● Training or C-Suite client support experience
Details
● In person (Plano, TX)
● Benefits: 401(k) + matching, health, dental, paid time off
● Schedule: Monday–Friday, 8-hour shifts
Job Type: Full-time
Benefits:
● 401(k) matching
● Dental insurance
● Health insurance
● Paid time off
Work Location: In person
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you currently live in or within commuting distance of Plano, TX?
- Are you willing to work 100% onsite in our Plano office?
- Are you legally authorized to work in the United States without employer sponsorship now or in the future?
- Are you willing to undergo a background check, in accordance with local laws/regulations?
Ability to Commute:
- Plano, TX 75024 (Required)
Work Location: In person
