Job Overview
We are seeking a dedicated and enthusiastic Member Services Representative to join our team. This role is essential in providing exceptional customer service and support to our members while promoting a positive environment. The ideal candidate will possess strong communication skills, basic math abilities, and a passion for helping others. As a Member Services Representative, you will be responsible for ensuring that all member inquiries are addressed promptly and effectively.
Responsibilities
- Provide outstanding customer service by assisting members with inquiries and resolving issues.
- Communicate effectively with members via phone, email, and in-person interactions.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Maintain knowledge of products and services to assist in upselling opportunities.
- Support retail sales efforts by promoting current promotions and membership benefits.
- Supervise and train new staff as needed, fostering a collaborative team environment.
- Stock merchandise and ensure the sales floor is organized and visually appealing.
- Utilize phone etiquette to manage incoming calls professionally.
Requirements
- Strong communication skills with the ability to engage effectively with members.
- Basic math skills for handling transactions and managing cash.
- Experience in retail sales or customer service is preferred.
- Ability to upsell products and services confidently.
- Previous experience supervising staff is a plus.
- Proficient in cash handling procedures.
- A positive attitude with a commitment to providing excellent member experiences.
Join our team as a Member Services Representative and contribute to creating an inviting atmosphere for all our members!
Job Type: Part-time
Pay: $17.10 per hour
Work Location: In person
