Overview
Join our dynamic team as a Collections Representative and become a vital part of our revenue cycle management process! In this energetic role, you will actively engage with customers to ensure timely collection of outstanding medical accounts. Your expertise in billing, accounts receivable, and financial concepts will drive efficiency and improve cash flow. We are looking for a motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. This paid position offers an exciting opportunity to develop your skills in medical collections while making a meaningful impact on our organization’s financial health.
Duties
- Contact customers via phone using professional phone etiquette to follow up on unpaid accounts and resolve billing discrepancies
- Analyze accounts receivable data to identify overdue payments and develop effective negotiation strategies for collection efforts
- Review billing details, and account analysis to ensure accuracy before initiating collection procedures
- Reconcile accounts by verifying debits & credits, performing account reconciliation, and updating financial software systems accordingly
- Communicate complex billing information clearly to customers to facilitate payment resolution
- Maintain detailed records of all collection activities, correspondence, and account status updates in compliance with privacy regulations
Experience
- Proven experience in collections or accounts receivable is preferred
- Strong knowledge of financial concepts such as debits & credits, account reconciliation, and revenue cycle management
- Familiarity with billing processes
- Proficiency in financial software and accounting software used for account analysis and reconciliation
- Excellent phone etiquette combined with customer service skills to handle sensitive conversations professionally
- Ability to negotiate effectively while maintaining positive relationships with customers
- Basic math skills necessary for accurate account analysis and data entry
This role offers an engaging environment where your skills directly contribute to the organization’s success. If you are energetic, detail-oriented, and eager to grow your career in healthcare finance, we encourage you to apply!
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid sick time
- Vision insurance
Work Location: In person
