Delivery Manager - (IBM i / AS/400 – Managed Services)
The Delivery Manager will lead or support client delivery for IBM i managed services customers. This role blends deep hands-on IBM i infrastructure expertise with strong engagement leadership. The Delivery Manager will ensure system stability, and operational performance either independently or with technical staff, and serve as a primary liaison to guarantee services align with Statement of Work (SOW) guidelines and strict SLAs.
Key Responsibilities
Technical Delivery & Infrastructure Support
System Administration: Provide day-to-day monitoring, troubleshooting, and infrastructure support for IBM i (AS/400) environments.
- Virtualization & HMC: Manage PowerVM virtualization, including LPAR provisioning, resource optimization, and HMC configurations.
- Maintenance & Recovery: Execute routine maintenance (PTFs, OS upgrades, firmware updates) and support backup, disaster recovery, and high availability (MIMIX, PowerHA) operations.
- Process Modeling: Provide senior-level architecture analysis, data modeling, and database design across application environments.
Engagement & Client Management
Client Liaison: Act as the bridge between clients and technical teams to maximize clear communication and centralize client expectations.
- SLA & SOW Compliance: Ensure all deliverables, project hours, and system uptimes strictly align with contract SOWs and customer commitments.
- Reporting & Risk Mitigation: Develop weekly status reports, manage change control, and escalate project risks to internal and external stakeholders.
Leadership & Project Oversight
Team Supervision: Manage and mentor junior and intermediate technical staff, directing both US-based and offshore delivery teams.
- Project Management: Serve as Project Lead using Agile methodologies to guide end-to-end system lifecycles for major upgrades or migrations.
- Operational Strategy: Contribute to runbooks, Standard Operating Procedures (SOPs), and line-of-business leadership processes.
Required Qualifications
Experience & Education
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- IBM i Experience: 10+ years of technical engineering, production support, or architecture experience with IBM i (AS/400) systems.
- Leadership Experience: Proven track record leading cross-functional teams, managing client delivery, and handling SLA-driven ticket environments.
Technical Expertise
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Deep expertise in PowerVM (VIOS/LPAR) and HMC administration.
- Strong incident management, performance tuning, and root-cause analysis skills.
- Working knowledge of IBM i cloud platforms (PowerVM) and automation scripting (CL, Python, Ansible).
- Experience with IBM i languages (RPG III/IV, ILE RPG, COBOL) to support troubleshooting.
Core Competencies
Communication: Excellent verbal and written skills to present complex data insights clearly to stakeholders.
- Problem Solving: Proactive mindset focused on preventative maintenance, uptime, and continuous improvement.
Additional Requirements
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Willingness to participate in on-call rotations and provide after-hours support when required.
- Ability to travel occasionally for system installations or critical client activities.
About Integrative Systems:
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We are a reputable 20+-year-old software development and back-office optimization firm based in Chicago with clients for Microsoft applications (desktop, web, and mobile), IBMi, JDA MMS, and BPCS throughout North America and Canada.
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We have an exceptional work culture that is vibrant, and performance-driven – A workplace that you will aspire to be a member of.
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We proactively work towards creating an environment – wherein every associate is incentivized to think independently; bring to bear diverse and dynamic resources to resolve complex problems collaboratively. And most importantly, understand the meaning and growth in their work.
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We work with a belief that everyone associated with Integrative should grow professionally and personally. Therefore, we seek out what's best for our co-workers.
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We strive to create a workplace that 100 people would absolutely love, not a place that 1000 people kind of like. To achieve this, we try to create job experiences, not job opportunities.
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We know the importance of adding the 'FUN' in 'business fundamentals' at the right time - yet are a well-disciplined, profitable, well-oiled engine of growth. So, when we hire new talent, we lookout for someone who can balance work-life easily.
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We hire only the best. For a typical position, we sift through one hundred resumes and interview at least ten people. Make it in, and you'll be working with some of the best minds in the business. We understand that 'A' people attract 'A' people.
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We do not ride on anything short-term - no short-term market trends, short-term profits, or any short-cuts. Hence, we look for talent who usually believes in stability and commitment more than short-term benefits.
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We understand that when a person joins, he/she brings in various dimensions of their being physical, emotional, social, mental, and spiritual aspects to the workplace, not just vocational. And because we address all these dimensions for every associate's wellbeing, we create an environment that fosters optimism, mindfulness, authenticity, belongingness, meaning, and vitality. meaning, and vitality.
