We're looking for an IT Help Desk professional with strong customer service skills to provide technical support in a fast-paced call center environment (up to 30 calls/day).
Key Responsibilities:
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Troubleshoot printers, hardware, software, and network connectivity (VPN, Wi-Fi, LTE).
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Manage Active Directory (password resets, account unlocks, user account support).
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Support and deploy iPhones/iPads, including setup, backups, and troubleshooting.
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Provide remote support using MSRA, RDP, Microsoft Teams, and Webex.
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Assist with video conferencing solutions (Microsoft Teams, Cisco Webex, Cisco Presence).
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Resolve application access and compatibility issues.
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Manage ServiceNow tickets, including assignment and resolution.
Qualifications:
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IT Help Desk or Call Center experience preferred.
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Strong customer service and communication skills.
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Ability to lift up to 50 lbs.
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Experience with Active Directory, ServiceNow, Microsoft Teams, Cisco Webex, and basic network troubleshooting is preferred.
