Job Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of the service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-quality automotive repairs and maintenance. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel at managing people and processes, this opportunity is perfect for you! Join us in delivering outstanding automotive service that keeps our customers safe and satisfied.
Responsibilities
- Lead and motivate the service team, including technicians and service advisors, to achieve operational excellence and customer satisfaction.
- Oversee all aspects of vehicle maintenance and repair, ensuring work is completed efficiently, accurately, and to manufacturer standards.
- Manage daily shop operations including scheduling, workflow coordination, and quality control to maximize productivity.
- Develop and implement upselling strategies to promote additional services such as oil changes, alignments, brake repairs, transmissions, suspension work, tire services, shocks & struts, auto body repairs, air brake systems, and other automotive diagnostics.
- Ensure all service writing and auto estimating are accurate and thorough; review repair orders for completeness.
- Maintain strict adherence to safety protocols and environmental regulations within the shop environment.
- Handle customer inquiries professionally; resolve issues promptly to foster trust and loyalty.
- Oversee cash handling procedures and ensure proper documentation for all transactions.
- Stay current with automotive industry trends, new technologies, and repair techniques to continually improve service quality.
Experience
- Proven dealership experience or extensive background in auto service management with a strong understanding of automotive repair processes.
- Demonstrated success in upselling services while maintaining high levels of customer satisfaction.
- Hands-on mechanic experience with automotive diagnostics, mechanical knowledge, and familiarity with vehicle maintenance procedures.
- Experience in managing service technicians across various specialties including transmissions, oil changes, auto body repair, alignment, suspension systems, tire services, diesel engines, shocks & struts, brake systems, air brakes, etc.
- Skilled in auto estimating software and service writing; able to accurately assess repair needs and communicate effectively with customers.
- Strong sales background with the ability to promote vehicle repairs and automobile sales confidently.
- Excellent customer service skills combined with cash handling experience to ensure smooth financial transactions. Join us as an Automotive Service Manager where your leadership fuels our success! Bring your passion for cars and your talent for managing high-performing teams to deliver exceptional automotive care that keeps our customers coming back!
Pay: $84,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
