The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Key Responsibilities
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Conduct outbound calls to prospective residents to follow up on inquiries, applications, and leasing opportunities.
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Engage and build rapport with prospects to understand their needs, provide property details, and guide them through the application process.
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Follow up consistently on pending applications to ensure timely completion and maximize lease conversion rates.
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Maintain accurate and detailed records of all communications and follow-up actions in the CRM system.
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Communicate professionally and promptly with prospects across multiple channels, including phone, SMS, email, and live chat.
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Coordinate with internal teams including leasing, operations, and marketing to ensure a seamless experience from first contact to lease signing.
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Assist in preparing and reviewing lease documentation and ensuring all required materials are complete before move-in.
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Track and report weekly performance metrics such as lead contact rate, conversion rate, and pipeline progress.
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Uphold company standards for customer service, responsiveness, and professionalism in all interactions.
Job Requirements
Qualifications
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High School Diploma or equivalent
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Previous call center experience strongly preferred
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Full professional fluency in English
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Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word)
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Excellent organizational and time management skills
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Strong attention to detail and ability to maintain accurate records
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Professional communication skills and customer service orientation
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1 year of customer service or related fields required.
Functional and Behavioral Skills
Functional Skills:
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Proficient in Microsoft 365 tools.
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Experience with Rently, Yardi, Salesforce, Jira, Ujet, and Outlook preferred.
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Yardi Voyager experience preferred but not required.
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Property management, leasing operations, resident services, access management, MLS/listing support, or related operational experience preferred.
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Salesforce Experience
Behavioral Skills:
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Background in property management or real estate
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Previous experience in a multinational company
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Knowledge of leasing compliance and documentation requirements
Our full-time employee benefits include:
