We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen, and military family members are encouraged to apply!
Job Summary
The Identity and Access Management (IAM) analyst utilizes existing systems to perform IAM functions and provides IAM-related support to business end users. This individual also participates in enhancements to the IAM program, including various new implementation projects. The IAM analyst works closely with IT teams, human capital and business units to ensure processes adhere to defined standards while satisfying business requirements. IAM has the responsibility of processing user account creation and access requests, ensuring integrityand accuracy of identity data and ensuring account access is removed when individuals leave TriWest Healthcare Alliance. The IAM will also be responsible for communication, escalation and timely resolution of any access and permission discrepancies identified through periodic monitoring and auditing activities.
Education & Experience
Required:
• High School Degree or GED • One year general technical support experience
- Experience handling systems account administration or systems access controls in a corporate or government environment.
- Experience using personal computers and all Microsoft programs including Excel and Word required
- Demonstrated experience in communicating effectively both orally and in writing with various levels of positions within an organization, from senior to entry level.
Preferred:
- 2+ years experience handling systems account administration or systems access control in a corporate or government environment.
- Thorough knowledge and demonstrated proficiency using Microsoft Active Directory.
- Extensive experience using personal computers and all Microsoft programs including Excel and Word required
- Knowledge of VA, NIST, health care systems and additional related guidelines and frameworks as applicable.
Key Responsibilities
- Auditing of the activations and deactivations of account access to TriWest, and Business Partner systems. Communicates with staff throughout TriWest to ensure proper systems access is provided and in compliance with HIPAA and TriWest policy. Establishes and performs recurring processes supporting systems access to ensure the security of TriWest data and the adherence to TriWest policy by employees, contractors and business partners.
- Performs additional recurring tasks as assigned in support of TriWest, VA and NIST security requirements.
- Works closely with TriWest Information Technology Staff and other members of the TriWest Information Security (IS) team.
- Process systems access request forms, communicate with applicants about errors and omissions and ensure valid approval signatures are obtained.
• Ensure requested access by TriWest employees and external users align with IS Security policy, VA and NIST guidelines based on valid business needs. External users include, but are not limited to business partners, contractors, and government personnel. • Maintain records of all systems access in accordance with TriWest policy, VA and NIST guidelines.
- Support the IS Security Team as requested to meet and maintain VA and NIST security requirements and TriWest contractual obligations.
- Collaborate with TriWest's IT Service Desk to resolve issues with systems access encountered by users.
- Develop and generate recurring auditing and validation reports of all system accounts maintained. Prepare and communicate to TriWest leadership a listing of those with access to systems within their organization to allow for ongoing validation.
- Contact appropriate business leadership regarding employees who transfer within the organization to confirm system access needs and to request new paperwork to substantiate system access.
- Maintain cross organizational relationships with TriWest workforce and external users to ensure the effective communication of system access requirements and any issues that may have an impact on system access.
- Work closely with the Triwest Training Department to adjust account permissions to facilitate production system access for staff that have completed the requisite training courses.
• Work under tight deadlines to ensure account creation process is completed prior to the start of new hire training classes. •
Maintain and update an extensive and auditable electronic records and hard copy filing system to support the processing and monitoring of all system credentials.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Working Conditions
Working Conditions:
• Prolonged periods of computer work • Works within a modern cube office environment
- Heavy computer usage and documentation review
- Limited travel to no travel required
