Yeti to Work is a recruiting company established in 2017 with the goal to work with businesses to help drive the success of their company by providing them with hardworking candidates who are motivated and driven. Our team provides quality recruiting services along with employee screening to help find the best candidates for the job.
Our client is looking for a Customer Service Rep - Home & Auto to join their team in Canandaigua, NY
This position pays around 45k - 75k/year DOE.
Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
Process policy changes such as endorsements, renewals, cancellations, and updates to client information
Assist clients with claims questions and provide guidance through the claims process
Resolve client issues efficiently and professionally, ensuring high satisfaction
Generate and present insurance quotes, including comparisons across carriers when appropriate
Maintain accurate and detailed documentation of all client interactions within agency systems
Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
Partner with producers and carriers to support client retention and account growth
