About TAC Group
TAC Group is a Managed Service Provider serving small and mid-sized businesses across South Louisiana. We provide proactive IT support, Microsoft 365 administration, endpoint management, cybersecurity support, networking assistance, backup monitoring, and day-to-day technical support for business clients.
Position Summary
TAC Group is seeking a Managed Services Technician I/II to support business clients across the South Louisiana area. This role is ideal for a strong Tier 1 technician or an emerging Tier 2 technician who is ready to take on more responsibility in a client-facing Managed Service Provider environment.
The right candidate should be comfortable troubleshooting Windows workstations, supporting Microsoft 365 users, working service tickets, documenting clearly, communicating professionally with clients, and assisting with basic networking, endpoint, printer, and onsite support needs.
Responsibilities
- Respond to client service tickets in a timely and professional manner.
- Troubleshoot Windows desktops & servers, laptops, printers, software, and connectivity issues.
- Support Microsoft 365 users, including Outlook, Teams, OneDrive, MFA, password resets, licensing, and basic admin tasks.
- Use remote support tools and RMM platforms to diagnose and resolve endpoint issues.
- Document troubleshooting steps, resolutions, time entries, and escalation notes clearly.
- Assist with user onboarding/offboarding, workstation deployments, and software installations.
- Troubleshoot basic network issues involving Wi-Fi, VPN, DNS/DHCP symptoms, cabling, and internet connectivity.
- Monitor and respond to endpoint, backup, and security alerts as assigned.
- Escalate complex server, firewall, Microsoft 365, backup, or cybersecurity issues with useful notes and initial findings.
- Provide onsite support for local clients when remote support is not sufficient.
- Follow TAC Group standards for documentation, communication, security, and client service.
Required Qualifications
- 1-3+ years of hands-on IT support experience.
- Experience supporting Windows 10/11 and MacOS workstations.
- Working knowledge of Microsoft 365, Outlook, Teams, OneDrive, and basic admin tasks.
- Ability to troubleshoot common endpoint, printer, software, and network connectivity issues.
- Strong verbal and written communication skills.
- Ability to document tickets accurately and professionally.
- Comfortable working directly with business users and client contacts.
- Valid driver's license and reliable transportation for local client-site visits.
Preferred Qualifications
- Prior MSP experience.
- Experience with RMM and PSA/ticketing tools.
- Experience with Microsoft 365 admin center, Exchange Online, Entra ID/Azure AD, MFA, and basic security settings.
- Experience with firewalls, VPNs, switches, wireless networks, and basic network troubleshooting.
- Experience with backup monitoring, endpoint security tools, or documentation platforms.
- CompTIA A+, Network+, Security+, Microsoft, or similar certifications.
Skills
- IT Support
- Managed Services
- Microsoft 365
- Windows 11
- Windows 10
- Troubleshooting
- Remote Support
- Desktop Support
- Ticketing Systems
- RMM
- PSA
- Networking
- VPN
- Printers
- Active Directory
- Entra ID
- Exchange Online
- Customer Service
- Technical Documentation
Pay: $24.00 - $31.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you worked for a Managed Service Provider before?
- Have you supported Microsoft 365 users in a business environment?
- Are you comfortable working directly with business clients by phone, remote session, email, and onsite when needed?
- Are you located within reasonable commuting distance of [your city/service area] in South Louisiana?
- What Microsoft 365 admin tasks have you performed?
- What ticketing, PSA, or RMM tools have you used?
Experience:
- IT service management: 1 year (Required)
Work Location: In person
