Job Summary
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Proven experience in hospitality management or hotel front desk operations, preferably in resort environments
- Strong customer service skills with the ability to handle diverse guest needs professionally
- Multilingual or bilingual skills are highly desirable to serve a diverse clientele effectively
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent communication skills, including phone etiquette and interpersonal abilities
- Ability to work flexible hours, including nights, weekends, or holidays as needed in a hospitality setting
- Previous experience with night audit procedures is a plus but not required
- A friendly demeanor with a passion for providing outstanding guest services and building guest relations
Job Type: Full-time
Pay: $12.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
