Join Our Hospitality Team!
Fairfield Inn by Marriott Houston Willowbrook is seeking friendly, dependable, and service-oriented individuals to join our team as Front Desk Associates and Night Auditors. If you enjoy creating memorable guest experiences, working in a fast-paced environment, and being part of a welcoming hotel team, we'd love to hear from you.
Front Desk Associate Position Summary
As a Front Desk Associate, you will be the first and last impression for our guests. You will provide exceptional customer service, efficiently handle guest arrivals and departures, and ensure every guest enjoys a comfortable stay.
Key Responsibilities
- Greet guests warmly and professionally.
- Process check-ins and check-outs accurately.
- Answer phone calls and respond to guest inquiries.
- Make reservations and update guest information.
- Handle guest requests and resolve concerns promptly.
- Maintain accurate records and cash handling procedures.
- Coordinate with housekeeping and maintenance teams.
- Promote hotel amenities and local attractions.
Qualifications
- High school diploma or equivalent preferred.
- Previous hotel or customer service experience is a plus.
- Strong communication and interpersonal skills.
- Basic computer proficiency.
- Ability to work flexible schedules, including weekends and holidays.
- Positive attitude and professional appearance.
Benefits
- Competitive pay
- Marriott hotel discounts
- Paid training
- Growth and advancement opportunities
- Supportive team environment
Night Auditor Position Summary
The Night Auditor is responsible for overseeing hotel operations during overnight hours while completing daily accounting and reporting tasks. This role combines guest service with financial accuracy.
Key Responsibilities
- Perform guest check-ins and check-outs during overnight shifts.
- Complete nightly audit procedures and reconcile daily transactions.
- Balance cash, credit card, and revenue reports.
- Prepare and distribute daily management reports.
- Respond to guest requests and emergencies during overnight hours.
- Ensure the security and safety of guests and hotel property.
- Maintain a clean and organized front desk area.
- Assist with reservations and guest inquiries.
Qualifications
- High school diploma or equivalent required.
- Prior hotel front desk or night audit experience preferred.
- Strong attention to detail and organizational skills.
- Basic accounting and math skills.
- Ability to work independently overnight.
- Experience with hotel property management systems is a plus.
- Excellent customer service and communication skills.
Schedule
- Overnight shifts (typically 11:00 PM – 7:00 AM)
- Weekends and holidays may be required
Benefits
- Competitive pay
- Marriott hotel discounts
- Paid training
- Career advancement opportunities
- Team-oriented work environment
How to Apply
Interested candidates should submit their resume and contact information for consideration.
Pay: From $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Work Location: In person
