SUMMARY
The Merchandiser Manager primary responsibility is to provide leadership and supervision of the Merchandising team. The Merchandiser Manager should possess the skills to lead, motivate, guide, and train the members of the Merchandising team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Represents company in a professional manner and provides excellent customer service.
- Manages merchandising department within approved budgets.
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Ensure the accountability of the merchandising team by conducting in market ride-withs.
- Manage the Merchandising team in accordance with all policies and procedures outlined in company handbooks.
- Ensure Merchandisers effectively work and communicate with company and store personnel to ensure account-level service expectations are met and or exceeded.
- Train, develop and uphold all merchandising standards and expectations.
- Ensure team is completing all training in a timely manner.
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Ensure that daily merchandising schedules are communicated to direct reports, plus that each merchandiser’s daily account call list is always adhered to.
- Communicate and resolve any customer complaints in a timely manner to ensure account-level service standards.
- Establish and maintain relationships to exemplify and foster teamwork and cooperation.
- Maintain a safe driving record and comply with company driving policy.
- Attend all scheduled meetings and company functions as required.
- Obey all local, state, and federal laws and/or regulations.
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Comply with all company policies and procedures.
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Perform all other duties as assigned.
COMPETENCIES REQUIRED
- Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
- Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
- Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
- Change Management – communicates changes effectively; monitors transition and evaluates results.
- Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
- Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
- Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Cost Consciousness – Works within approved budget; contributes to profits and revenue.
- Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
- Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
- Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
- Professionalism – Treats others with respect and consideration regardless of their status or position.
- Safety and Security – Observes safety and security procedures.
