Position Overview
Join a practice where optics is treated as a craft. We’re known for delivering the area’s finest custom lens work and high-end lenses, combining advanced technology with true hand-crafted precision and a luxury-level patient experience. Our team isn’t pushed to rush appointments or chase volume — we take the time to do things the right way, building lasting relationships and creating eyewear solutions tailored to each individual. If you’re passionate about quality, detail, and providing a higher standard of care, you’ll thrive here.
Roles & Responsibilities
Patient Care & Consultation
- Conduct thorough patient consultations to assess visual needs, lifestyle, and preferences
- Interpret and verify prescriptions from licensed optometrists and ophthalmologists
- Recommend appropriate lens types, coatings, and frame styles tailored to individual patient needs
- Educate patients on lens options, including single vision, progressive, bifocal, anti-reflective, and photochromic lenses
- Assist patients with frame selection, ensuring proper fit, comfort, and aesthetic appeal
Fitting & Dispensing
- Accurately measure and record patients' pupillary distance, segment heights, and other fitting parameters
- Fit and adjust eyeglasses and contact lenses to ensure proper alignment and comfort
- Perform frame adjustments, repairs, and modifications using industry-standard tools
- Verify finished eyewear against prescriptions using lensometers and other optical equipment
- Dispense and fit contact lenses and provide instruction on proper care and usage
Technical & Equipment Operations
- Operate optical instruments including lensometers, pupilometers, and auto-refractors
- Maintain and perform routine quality checks on optical equipment
- Stay current on advancements in optical technology, lens materials, and industry trends
Administrative & Operational Support
- Process and track eyewear orders with optical labs and vendors, ensuring accuracy and timely delivery
- Maintain accurate and complete patient records in the practice management system
- Handle insurance verification and facilitate billing for optical services and products
- Manage inventory of frames, lenses, and optical accessories; assist with restocking as needed
- Schedule and manage patient appointments, including confirmations, reminders, and follow-ups
Quality & Patient Experience
- Uphold a high standard of patient satisfaction through courteous, professional service
- Address and resolve patient concerns related to eyewear fit, comfort, or performance
- Participate in quality control processes to ensure all dispensed products meet standards
- Maintain a clean, organized, and welcoming optical dispensary environment
Qualifications
Required
- ABO (American Board of Opticianry) certification required & Licensed in the State of Virginia; NCLE certification a plus
- Minimum of 5 years of experience as a licensed or certified optician
- Proficiency with optical dispensing equipment and fitting techniques
- Strong knowledge of lens types, frame materials, coatings, and ophthalmic terminology
- Experience with optical practice management software
- Excellent communication, interpersonal, and customer service skills
- High level of attention to detail and accuracy
Preferred
- Experience with specialty lenses (e.g., scleral, orthokeratology, multifocal contact lenses)
- Familiarity with electronic health records (EHR) systems
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
