Position Title: Front Desk (Host)
Department: Front of House Operations
Reports to: Job Group Manager, General Manager, Manager on Duty
Position Summary: The primary responsibility of the front desk is to provide a warm, friendly, immediate greet to guests at the door. Seat and present clean menus to guests in a professional manner with a sense of urgency, rotating servers, and being keenly aware of the entire dining area.
Major Responsibilities: Primary duties and responsibilities include, but are not limited to, the following.
- Know table numbers and perform opening checklist duties.
- Know how to use the server section map.
- Run a wait list accurately taking information from guests and quoting proper wait times.
- Know how to handle large party reservations.
- Make sure guests are greeted in a timely manner with a warm smile and proper words.
- Seat guests making sure to rotate among servers always taking guest requests into consideration.
- Walk at the pace of guests making eye contact and conversation.
- Make sure the tabletop is clean and organized; never seat guests at an un-bussed table.
- If servers are busy or in another area make absolutely sure it’s communicated that a new table has been seated; this especially true early and late in shifts when servers could be occupied with side work.
- Seat tables for optimum seating of the restaurant.
- Visually scan the restaurant for open tables and change on the server section map.
- Assist servers whenever possible with pre-bussing, water and refills.
- Let floor managers know which servers are extremely busy and might be “in the weeds.”
- Seating front desk staff (runners) make regular updates to greet/filler so wait quotes can be adjusted quickly.
- Listen for the phone and answer using the correct words. Always address guests in a positive manner. It’s not what we can’t do, but what we can do!
- Maintain restrooms every 20 minutes and initial restroom checklist.
- Sweep and clean the front desk area regularly.
- Menus are clean and organized in their proper place. Make regular menu runs.
- Roll silver during slow periods.
- Fill to-go and merchandise orders, if applicable, following Rock & Brews procedural checklists.
- Interact with guests in and as they leave the restaurant in a warm, caring manner.
- Follow the closing checklist and be checked out by the manager before leaving.
Essential Physical Requirements: Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job.
- 100% -- Stands during the entire shift.
- 50% -- Reaches, bends and stoops frequently.
- 20% -- Carries 20 lbs. highchair about ten times per shift over medium distances (20-30 feet).
- 75% -- Verbally communicates with quests and phone callers.
- Dangers may include, but are not limited to slipping, tripping and falling.
- Frequent washing of hands following Health Department Guidelines.
Knowledge, Skills & Requirements:
- Excellent communication skills.
- Basic mathematical skills.
- Basic reading and writing skills.
- Basic computer skills.
- Ability to use a point of sale system by ringing items in, taking payment and making change.
- Organizational skills.
- Multi-task oriented.
- Knowledge of workplace safety procedures.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non-governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney.
Job Types: Full-time, Part-time
Pay: $13.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Shift:
Work Location: In person
