Job Overview
Growing, full-service MEP services provider is seeking a driven, experienced HVAC Service Operations Manager to lead job logistics and field service coordination. This role requires someone with deep HVAC knowledge, exceptional leadership skills, and operational discipline. You will be responsible for scheduling technicians, managing technicians, ensuring on-time job completion, and optimizing logistics performance in a fast-paced, high-volume environment.
Key Responsibilities:
Field Service Management
- Oversee daily scheduling and dispatching of HVAC technicians.
- Monitor field team performance, approve timecards, and resolve on-site issues.
- Ensure all service work meets company and customer standards.
- Lead weekly field meetings and support technician onboarding and training.
- Track and report on KPIs (on-time job completion, first-time fix rate, etc.).
Logistics & Warehouse Oversight
- Manage the outbound flow of HVAC equipment and materials from vendors
- Supervise staff and ensure order fulfillment meets shipping deadlines.
- Maintain relationships with vendors and carriers.
- Coordinate with sales and procurement to align inventory and order priorities.
- Order Material & Supplies.
Cross-Functional Coordination
- Act as a central liaison between field, vendors, sales, procurement, and customer service teams.
- Communicate delivery timelines to customers and vendors.
- Ensure operational systems are updated with accurate time, inventory, and job notes.
- Identify inefficiencies and implement effective strategies to reduce costs and delays.
Required Qualifications:
- Proven experience in HVAC service
- Strong scheduling, dispatch, and technician oversight experience
- Excellent organizational and communication skills
- Ability to lead, train, and hold team members accountable
- Familiarity with HVAC software tools and logistics platforms
Performance Goals:
- 95%+ on-time job completion
- <10% job rework/callback rate
- Weekly reporting of job output and field productivity
- 100% technician compliance with SOPs
Skills That Will Make You Stand Out:
- HVAC Supply House or ServiceTitan/Job Numbers experience
- Experience creating SOPs or implementing scheduling systems
- Lean operations or warehouse automation insight
- Track record of reducing logistics bottlenecks or improving tech performance
Benefits and Compensation:
- 401(k) with match
- Comprehensive HC insurance offerings
- Generous paid time off (PTO)
- Employer paid Life and AD&D insurance
- Employee Assistance Program available 24/7
- Growth opportunities in a fast-paced, tech-forward company
- Salary commensurate with experience, up to $120,000/yr. plus performance-based bonus.
Required:
- Maryland Journeyman License
- Ability to commute daily to Baltimore County office and job sites as needed. All clients are in the greater Baltimore area.
- Supervisory experience in the commercial HVAC service business
- Valid MD Driver’s License
