Summary:
The Business Services Supervisor will assist in managing and ensuring the day-to-day operations daily functions are completed efficiently and effectively and established policies and procedures are followed. This person will be knowledgeable across all avenues & payment networks used within deposit operations, possess a solid understanding of general accounting principles, and be an expert on business treasury management functions.
Key Responsibilities:
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Provide day-to-day guidance and support to ensure timely and accurate processing, conduct regular meetings to keep staff informed and resolve problems.
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Supervise, coach, train, and develop Business Services staff, assist with scheduling and workload distribution.
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Conduct performance reviews, feedback, goal setting and counsel or discipline.
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Serve as an escalation point for complex client issues.
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Act as a liaison between Business Services, branches, and commercial banking teams.
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Ensures that the implementation of any new procedures are communicated and followed. Stays abreast of security policies and that the procedures are strictly followed.
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Perform special operational projects.
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Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
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Perform various operations functions and tasks that affect the Bank’s compliance with existing, revised, and new federal and/or state compliance regulations.
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Assist with compliance reviews and internal audit activities as they relate to operations functions.
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Perform the customer setup of Treasury Management services on system platforms as needed.
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Work with office & branch personnel to research and resolve customer-facing issues related to FiServ Operations.
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Provide back-up in various areas of Business Services as needed.
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Assist with between the Bank and service bureau contacts for services related to Operations.
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Complete all assigned and required regulatory compliance training as scheduled.
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Other tasks assigned.
Supervisory Responsibilities -
3 Business Services Specialists and 1 Business Services Associate.
Qualifications
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Problem Solving.
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Functional/Technical Skills.
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Strong Ethics and Values.
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Strong organizational skills.
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Critical thinking skills.
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Communications skills, both written and verbal.
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Ability to work both independently and as a member of a team.
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Ability to direct and manage subordinates if required.
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Ability and skills to recognize the need for operational efficiencies.
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Knowledge of the inter-dependencies of the various departments within the Bank.
Education and/or Experience
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Bachelor’s Degree preferred.
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Minimum of 3 years related experience; previous banking experience in bank deposit, and or treasury management, operations, a plus.
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Computer proficiency with basic Microsoft Office applications (ex. Word, Excel, Access, and Outlook).
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Working knowledge of NACHA Operating Guidelines, Regulation E, US Treasury Green Book, and other similar regulations governing payment systems.
Certificates, Licenses, Registrations
Not applicable.
Work Environment:
General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.
